I BOOKED A HOTEL IN ITALY ONLINE WITH EXPEDIA IN APRIL 2009. MY HUSBAND IS UNDERGOING TESTS FOR A BRAIN TUMOR SO I CALLED TO CANCEL THE HOTEL WITH THEM. I WASN'T LISTED ON THE ACCOUNT BUT HAD ALL PERTINENT INFORMATION SUCH AS OUR NAMES, HOTEL, TRAVEL DATES AND MOST IMPORTANTLY, BOTH LOCATOR NUMBERS WITH EXPEDIA AND THE HOTEL IN ITALY.
MY HUSBAND IS ON THEIR ACCOUNT SO THEY WOULD NOT EVEN CONSIDER SPEAKING WITH ME NOR GIVE ME A WAY TO CANCEL THE HOTEL. DONNA WAS QUITE RUDE AND THE SUPERVISOR GREG WOULD'T HELP WITHOUT SPEAKING WITH MY VERY ILL HUSBAND. I REALIZE PRIVACY IS AN ISSUE BUT UNDER THE CIRCUMSTANCES YOU WOULD THINK THEY WOULD CANCEL GIVEN I HAD BOTH LOCATOR NUMBERS.
I WILL NEVER BOOK THEM AGAIN. BAD CUSTOMER SERVICE!!! ABSOLUTELY NO COMPASSION WHAT SO EVER! AT LEAST GIVE ME A WAY TO CANCEL - WHAT IF HE WAS UNABLE TO SPEAK? ABSOLUTELY BRUTAL!

I had a very bad experience with expedia.ca customer service regarding a "airline hidden fee issue"

Long story short we booked an all inclusive trip but on the way home were informed we couldn't check our baggage (1 bag per person - All under weight) unless we paid $15.00 USD per bag.

We expressed our displeasure to expedia.ca about there lack of communication regarding these fee's and the fact there was no mention of it in our booking confirmations etc...

The customer support person was rude and basically said tough luck and there is nothing we are willing to do to help you.

They lost 4 customers already and hopfully other will read this and come to the same concusion.

booked trip to italy in mid april--got cancellation insurance--trip was to start on May 30th--refund policy was >3wk in advance got a refund of 50%--if < 3wk in advance--got nothing. On May 6 called to cancel as my partner became ill. Said I wanted to cancel--was told to call travel insurance number and get a cancellation number and that would facilitate cancellation. Was called later that afternoon by expedia to ask if I wanted to cancel for just my partner or both of us--Told them for both of us. Tried travel inurance company--on hold for ne hour-- no luck--On May 8th called travel ins and got cancellation case number and called Expedia to give them the number--(again waiting interminably for cnnection as always). Though all was ok--got call the next day (May 9th) from expedia with a new person asking if I"wanted to cancel my trip." I said I had called three days ago to cancel. She said no cancellation had taken place so far, but that she would intitate cancellation then, but since it was 21 days before the trip, I would get no refund. I protested that I ahd cancelled three days prior but was told it hadn't occurred. I was then told I had travel insurance, so it didn't really matter. I said that was not the point. As it turned out, due to full hospital rooms here, my partner was admitted to a private clinic, as there was no choice. Private clinics of course, are not covered by insurance, so travel insurance refused our claim. I then called expedia with a more valid reason to protest their actions. I got an email from them saying that when I had called originally, they only put that down as an information request re cancellation. I said that they called me again that afternoon to confirm that I wanted to cancel for both of us, adn that I had calle on may 8th(22 days in advance) to give them the cancellation number(not that my cancellation with expedia should have anything to do with whether I choose to put in a claim with insurance) they have not answered any emails re this, but of course they have my 3599 dollars and will not refund the 50% owing me. I always used expedia.ca first in my on line booking search, but seriously, STAY AWAY FROM THESE CROOKS!!!

I booked ground transportation with Expedia.ca from the airport in Budapest to my hotel last spring. They took payment for it from my credit card. When I arrived in Budapest on schedule and on time (on a flight also booked through Expedia.ca) the ground transportation was not available. After a lengthy wait I took a taxi to my hotel. When I reported this to Expedia.ca their reply was that their contractor in Budapest claimed that I did not show up... something that is not correct and is provable by the flight record... and they refused to refund the money for the service that was not delivered. I have reported this to the Better Business Bureau.

This is the second difficulty I have had with Expedia.ca on European flights... the last one cost me $600 related to a cancellation fee with a hotel in Madrid two years ago... and I will never use them again. They make no effort to assist the customer even if, in my case, he has spent many thousands of dollars with them over many years.

I booked a trip on-line with Expedia.ca. After going through each screen and entering our information, including my VISA number, the expedia web site went completely off my computer, (please note that MY computer was fine and that it was just the web site that went down). When I brought the website back up, the trip that we had booked was no longer available. We figured that being March Break that we had received the last 2 seats. When I still had not received any type of confirmation or E-ticket from Expedia I contacted Expedia.ca. When I told them that I was concerned at not having received confirmation of a trip that we had bought, I was asked for my "Expedia" e-mail address and after being on hold he came back and told me that no trip had been booked! I was very upset as we were supposed to be leaving on the Monday. He then asked me for any other "account" e-mail that it could possibly be under (maybe by mistake). I gave him my husbands e-mail as well. He came back again and said that there DEFINATELY was no trip booked. He asked if I had looked at the VISA to make sure that there was no charge. I confirmed with him that I had indeed checked and there was no charge at that time. When I asked how this could happen, he said that sometimes the "website" will do this (go down & not book a trip) when a trip is no longer available. After getting very upset, he asked if I would like to book another trip only through him instead of the website. I figured if Expedia's own agent is saying I haven't a trip booked, then I might as well book again. So, I booked another trip for exactly the same destination (different resort - as the original wasn't available), the exact same dates from the exact same airport and same flight times. It did however cost $200.00 more.

So after going on a lovely trip, we received our VISA bill...there it was, the original trip that I was told didn't exist and the trip we actually went on. I called Expedia immediately and the agent could not find any evidence that I had booked this trip that I was talking about. I told him that it was indeed on my VISA!!! After putting me on hold to confer with "somebody" he asked me to fax a letter with the details of what happened, a copy of my VISA, and the confirmation (E-ticket) of the trip that we actually took. I was given a Case#. I did as he asked on that same afternoon.
They never called. I had to call back again on the Visa due date.
After many agents someone finally called back She told me there was nothing more they could do for me and that I had to pay the amount. I was furious. I asked what it was that they had done for me already. I told her this was unacceptable. She said that she listened to the taped conversation between myself and the agent and that there was nothing mentioned about the original trip. I told her that it was lie and requested to speak with a manager or get their number and was refused. I also asked for a transcript of my conversation with that agent and was refused! (Very fishy) She told me she also talked with Sunquest and that they had us down as a no show. I told her that was obvious that we were a no show as we were told there was “NO TRIP BOOKED”. I was told to call Sunquest. I am STILL in limbo with this case and will NEVER BOOK ON LINE WITH THESE PEOPLE AGAIN.