I've just tried to make a simple return home flight change. I finally gave up after being on a long distance call on my cell phone for over 2 hours. My cell phone bill will cost more than the flight.

I bought an air ticket a week ago for Montreal to Geneva via Expedia.ca. Departure 4 February and return the 15 of June 2008 with Swiss. Unhappily I have to come back earlier for professional reason and I needed to change my return date.
Till to day, I did not have any confirmation of this flight: " Your ticket purchase has not been confirmed by the airline. Please check back in 24 hours for ticket confirmation information." but they get my money as I had to pay more than $1000 for this flight.
I called to Expedia and they told me that it is impossible to change the return date and I have to contact Swiss to do so. Then I called Swiss and they said they can't do anything and only Expedia can do it. Then I called Expedia again and they confirm it is impossible for them to change the return as they have to follow the Swiss rules about that. Then I called Swiss again and spoke with a manager that she told me Expedia should do the job and she put a note on my file via their computer and I just have to call back Expedia. So I called back Expedia and still the same story, it is the worst customer services I never seen in my life. Those people take the money very quickly but after that you are dead meat. My travel is not in a high season period. It cost nothing to change a return date. Anyway, I called back to Swiss to understand what is happening and they told me that they have signed an agreement with Expedia and they can not go against it. Only Expedia can change something.

So At Expedia people are lying to customers and they just try to find the best way to steal customers and make them lost a lot of time calling around and I am sure you know what I mean. On an other way, Swiss do not have any more power as they are subject to Expedia, so Expedia is the new boss of Swiss if you did not know.

When I read on the net that Expedia is so great, I think instead there are a lot of people disappointed about the methods used by them, and those people do not have always the courage to speak loud! When I was younger, I was professional helicopter pilot so I know a lot about what you can do and what you can't do. At that time, traveling by air was always a nice experience. To day it is the place for dumb... I am a frequent traveler too, last time with Swiss, last time with Expedia but it is not the end of the story.

Everything can happen in life to anybody in any company. The only rule that must be applied till the end, is CUSTOMER SERVICE. They know absolutely nothing about it! There is plenty other method to buy air ticket, do not use Expedia. Sorry for bad English, it's not my mother tong.

Best regards,
Olivier.

We tried to cancel our trip to San Diego , CA for Dec 27-31, 2007 due to unexpected personal reasons. Here is our nightmare experience: We called expedia.ca Customer service on November 12, 2007 to cancel our trip. We were put on hold to listen to music for 2-3 hours. We called at least 3 times that day, but each time we got the same problem: waited to listen to music when they transfered us to their flight department to cancel our flight. We gave up! We called them again on November 13, November 14, November 15... Same thing happened. We were put on hold & listening music when transfered to flight department.

The worst happened on November 15. It seemed There is nobody working @ your flight department After your support representative transfered our call to flight department and we were put on hold and listening the music through the night for 8 hours from 22:30 pm November 14 to 6:30 am in the morning of November 15 and we fed up to hang up the phone because we had to go to work!

We have continued to call their customer support rep @ 1-888-397-3342 and continued to be put on hold and continued to listen to music "hours to hours" since Nov 15 until November 16 , I got hold of a manager. We request her to cancel our trip and get our refund. She promised to send our request to her head Office to check. We continued to call the manager November 19, 20 but no news... of decision!!!

We wonder the people working @ customer service expedia.ca are playing the game with their customers! We wonder the fight cancellation department is a"phantom" or "Ghost" department??? try to fool their customers?? As of today November 22, We have not been able to cancel our airline flight and get a full refund or full credit for use on future flight

This is a nightmare experience we want to share with all of you. Please do not use expedia.ca to book your travel vacation.

Regards,
Nhung.

I have recently spent over 5 hours today waiting to speak to a customer service representative. In the last 3 days in total my family has spent over 13 hours waiting to speak to a customer service rep. No one has talked to a human being in that time. The fact that you have to listen to elevator music during this time is bad enough however given the fact that I am spending my hard earned money on this company I would have thought that within 5 hours someone would have talked to me. I laugh when I read on their site for "immediate assistance" call 1-888-expedia. I thinkthey need to change that statement to "if you feel like wasting your time and listening to horrible repeative music call".... I would just like to put out there that I am never using this company again and would recommend the same for anyone else. The fact that they can not meet the demands of the company does not speak highly for them. I have definitely learned my lesson and am putting the word out to many people not to use expedia. All I can say is thank god for speaker phones!

The website for Expedia.ca is misleading. Infant being charged a fare for flying even though it was obvious infant under 2 fly for free. Good luck calling their customer service as they will put you on hold for at least an hour to 2 each time. I called them five times and every time they will promise to find a resolution and get me back you back in 2 days. So far, I have not heard from a single soul!

Good luck purchasing tickets online! It is better off to buy it from a real person. No more Expedia.ca for me.