HI, I have a credit to use, and they tell me I have to speak to someone in their departments in order to use it. In the last 3 days I have been on hold a total of 7 hours and 16 minutes, accumulative. The longest I was on hold was 3 1/2 hours then my battery ran out. I need to book a flight, but can not till I get hold of them.

Can somebody advise me what should i do...

I have recently booked a vacation with Expedia.ca to Disney world, figuring that I got a good deal and how hard could it be? Boy was I WRONG!! There have been nothing but miscommunication, delayed responses and worst of all very RUDE customer service people. I have been treated and spoken to by a "customer service person" like I did not have any comprehension of the English language and helping me was a waste of her time. I have lodged an e-mail complaint and have spoken to a Manager, only to hear nothing... Not even a SORRY.

I have been told different things about my package, i.e... Yes, I have the park Passes included, no, you do not. And when you e-mail then about a problem do not be in a hurry to hear back from them if you ever do. It is not that I am a picky person, nor do I need to be coddled, but I don't wish for anything to go wrong with my $4,000.00, week vacation either.

So my advice, be very cautious when booking with expedia... I will NEVER do it again.

Karen.