I ordered tickets for Cirque du Soleil's Ka through expedia along with flight and hotel accommodations. I am scheduled to arrive in Vegas on the 22nd of May, 2010 around five thirty pm. The tickets that I purchased for Ka were supposed to be for the 26th of May, which is a Wednesday. However, the tickets that they reserved for me were for the 22nd at 7pm. It's obvious that there's no way I have the time to get from the airport, to my hotel, and then to the show by 7pm and I'd have never ordered tickets on the day I was arriving. Somewhere, something got screwed up.

I called to get them changed or canceled, but all I was told was that they don't refund or cancel these kinds of shows. They didn't seem to get the point that I wouldn't have had to call to ask them to fix the problem if they hadn't made the mistake in the first place. Those tickets aren't cheap and this is the first vacation I have been able to afford to take in about six years. I want my money back as I have already gotten the right tickets from somewhere else after their refusal to simply give me the right night for my tickets.

Is it right that the travel agency charge you with a “reschedule fee” when your flight is canceled and you have to reschedule your flight because you can’t make the time of new flight? Is it right to hold up the “good” flights and only release crappy flights with very late/early/sleep over in the airport flights to customers who reschedule flights? Is it right to reject the customer’s request to cancel a flight leg? If your answers are “NO”, read on.

I am a student in Texas A&M University and will attend an academic conference in Boise, ID in October 2009. I have been ordering tickets for my personal trips with Expedia for a couple years so I still trust their service this time. In the first place, I booked my flight to leave College Station, TX on October 4 and return on October 9. The outbound flight is basically following the order of “College Station, TX – Houston, TX – Boise, ID” and the return flight is in the reversed order. Four days later, I received an automatic email, telling me that my flight is canceled by Continental and a new schedule is provided in the email. I wasn’t given a chance to reject or accept the new flight schedule. I scrutinized my new schedule and found out that my return flight (Boise, ID – Houston, TX – College Station, TX) was put forward to depart in 11:35AM in Boise, almost four hours earlier than my original plan (3:04PM) and I definitely cannot make it.

I called their customer service to reschedule my flight. I told them clearly what was happened. The first representative told me that she needs to call Continental to confirm my information and will call me back. I waited for a whole day and no one called. I called again. This time Expedia insisted that I have to pay the reschedule fee of $150, or they cannot reschedule the flight for me. It is totally not right because the whole situation is caused by the airline company. But finally I succumbed and agreed to pay the reschedule fee.

The interesting part follows. When I asked to choose a flight I saw on their website, I was told that I am not allowed to choose that flight. The only flight that is available to me is in a bad time: I will fly to Houston at late night and the final leg (Houston – College Station) is in the next morning. I asked if I can cancel my final leg since no one likes to sleep over in the airport. My request was rejected. In the end, I lost $150 for no reason and was put in a flight with worst schedule. I have to spend another $30 to take bus from Houston to College Station on that night because like I said, no one wants to sleep in the airport. No compensation of any kind is provided by Expedia.

I sent them a complaint letter, and this is their response: “…We are more than willing to assist our customers in any way commercially possible. We, at Expedia, are dedicated to providing knowledgeable service and support to our customers. But we are constrained by the policies of the vendors whose services we provide on our website. When a flight itinerary or hotel itinerary is purchased on Expedia, we act as the agent between the client and the vendor. Any transactions are governed by the rules and restrictions put in place by the vendor providing the service.”Even though they have their own “secret rules”, what about consumer rights? This is the worst service I have ever experienced. If anyone is interested, I have kept all correspondences for future references.

I purcahased a round trip ticket for my mom who is elderly, vision, and hearing impaired, from bwi to lax and back, the return trip i had to extend for another week, so i contacted expedia, to change the itinerary, charged me $190.00, ok, fine, took 3 hours to do this over phone, however, they charge my account and made payment to the wrong airline, which i caught on my bank statement, ok, called to straigten this out, they said that i paid the wrong airline, i told them that i paid expedia, and the paid the airline, took over 4 hours to straighten this out, still could not confirm flight through airline, had to call expedia again, spent another 5 hours on phone, talked to supervisor, said it was straightened out, this volley of phone calls was an everyday thing, of average 5 hours per day for 8 days straight, finally got everything straigtened out the day before return flight, i emailed expedia telling them of clusterfuck, i just recieved a reply from expedia's customer service, saying that the flight was completed and that every thing went smooth and that, my complaints should be directed to the airline.. so its the airlines fault that expedia is so totally incompetent? well i guess thats the kindergarten approach to a problem, i will never use expedia again, when there are so many out there that, will bend over backwards to fix a prolem, and maintain thier customer base.

I purchased a return plane ticket from Expedia.com. The ticket was never issued. I called Expedia while trying to check-in, they admitted the mistake and advise to buy 2 new tickets and contact them upon return. That was 5 weeks ago, in the meanwhile I contacted them 7 times, waited on the phone for over 40 min average each time, sent 3 faxed and still did not get any refund. We are still waiting for the "resolution". It is impossible, they practically stole my money. I considered to file a police report, but dont have time for this so I am giving up at this point: I have paid four plane tickets, spent hours on the phone with terrible, non-existing service. I just want to warn everyone who is interested: stay away from Expedia! The company is now so big that is not functional any more, the service centers are all over the world and help desk barely speak English. I have use Expedia now and then for 3 years and had some bad experience before, but this is over the top. Stay away from Expedia for your own good!

Booked tickets to see Titanic exhibit in Vegas thru Expedia. When we got there the exhibit was at a different hotel and they would not honor Expedia's booking. We paid for the exhibit at te new location and tried to get a refund but Expedia will not honor the contract. They say tehy have a saisfaction GUARANTEE, yea right. Customer service was horrendous over the phone and after 2.5 hours we finally gave up. DO NOT BOOK ANYTHING FROM THIS COMPANY.