In October on 2009 I booked a flight on Expedia.com from San Jose, Costa Rica to Boston, MA. The add said that I would receive a $200 coupon that I could use during my next trip. This was the first deception. I tried using that coupon in November of 2009 and was told that the coupon would not be available for use until after January 11, 2010. This was the second deception. On January 12, 2010, I called Expedia and attempted to use the coupon and was told that I could use it, but the total booking would have to be at least $1, 000. This was the third deception. This was never told to me when I initially booked the flight, but if I had done some research I would have found it in the fine print. I learned my lesson. I will never use this web site again. Consumer beware!!!

I made a reservation with Expedia for Flight from St.Petersburg/Russa to Ottawa. I was talked into the deal: Flight+Hotel+ if I pay with MC and I get 300$ coupons. Coupons were deposited 1 month after the commencement of the travel, but (!) here's Expedia's catch - along with coupons they posted Terms and Conditions about 2 pages long which totally negate the whole idea of Bonus-coupons: The coupons are split into 100$ and 200$ and each is for every single traveler and with combined Hotel reservation ONLY of no less than 4 nights. It sent me laughing at these US masters of fraud and concoction. Emailed them tonnes of times: mostly they responded "We are sorry that we didn't meet your expectations" and other N.American bs. Spoke to them several times explaining how was it possible to seal the deal end of June and receiving coupons WITH SOME RULES and REGULATIONS (limiting their use) in the end of July ? And why is so such ridiculous split 100 x 200 and not 150 x 150 ??? Lots of other questions. - They couldn't give me any reasonable explanation. Wrote them letter to their HOffice - still no response after 1 month of waiting. I seem to get the idea of ugly US business. Grab the $, pull some BS if client is kinda wonky for the deal and wash the hands. Would join class-action suit if somebody more close to their HOffice would challenge their dishonest practices. Paid for ticket and hotel which in fact I didn't need almost 1700$. Unfortunately, US arrogance and shitty service still prevails. Watch of Expedia ! [email protected]

After booking my tickets for the wrong dates, they cancelled the tickets and promised a refund. I never saw the refund, its been more than two months. I have wasted 25 hours on the phone with them and every time they say they have to talk to their supervisor. Then they put you on hold for two hours or until you hang up or the battery of your cell phone dies!!! The worst experience of my life...ever...save yourself some trouble and stay away from expedia. I have decided to devote my life to educate people about these blood sucking corporations like expedia. Please discuss this with people you know and save them from this scam. People don't get serious untill it happens to them...but i request you to learn from the experiences of others.

Dealing with Expedia.com was unbelievably wretched customer service nightmare, and by the time it was over I still had a hard time believing how horribly run Expedia is.


This is what I experienced when trying to book a Legoland “Expedia Extras” deal on July 13, 2009.


The following offer came up when I was booking a San Diego hotel reservation:


"Buy Adult 2-day LEGOLAND/SEA LIFE Park Hopper Ticket, get Child 2-day Hopper ticket FREE. This offer is effective for admission on the Two Day Hopper ticket from 7/1/09 - 9/30/09, with a discount on additional child tickets when you book by 7/31/09. Must purchase LEGOLAND® + SEA LIFEË™ Park 2-Day Combo Ticket on the Customize Your Trip page to qualify."


Below that, there was also an “Expedia Extras” offer for a $50.00 Visa gas card.


I completed my hotel reservation, and was taken to the offer page for the Visa gas card, which I also completed, but I was never taken to the “Customize Your Trip” page to get the Legoland offer. So I called Expedia’s customer service number.


This was the beginning of a total of six hours of phone calls to Expedia.com, by myself and by management and staff of the hotel I booked through Expedia, who also tried to help.


The main problem is that their customer service phone staff seem to be making up information as they go along. Over the course of these multiple phone calls, I received a plethora of different answers as to why I could not access this offer, most of which contradicted each other or the text of the offer above. Here is a summary of the explanations I received over the course of these numerous phone calls:


· “This offer has expired.” (Me: “but it says it doesn’t expire until July 31.” Agent: “We haven’t updated our web page yet.”)


· “The hotel has decided to discontinue this offer.”


· “Legoland has decided to discontinue this offer.”


· “I don’t see any such offer anywhere on our site.” (Two different agents told me this.)


· “You have to cancel your hotel reservation and re-book it again for a later date to be eligible for this offer.”


· “You have to book this offer at the same time you make your hotel reservation – it cannot be booked separately.”


· “You can get this offer by visiting the ‘Activities’ tab, it does not have to be booked in conjunction with a hotel.”


· “You have to visit Legoland on the same date as your hotel check-in date.”


· “This offer is only available with a two-day advance purchase.”


· “This offer is only available with a five-day advance purchase.”


· “There is no reason why you should not be eligible for this offer, and I will transfer you to customer service.” (I was then disconnected after a 20-minute hold.)


· “You are not eligible for this offer because it only applies to children ages two and under.” (Two different agents told me this.)


The only reason I was finally able to get the promised offer was through the combined efforts of the hotel management and the Legoland Guest Services office – because both knew that Expedia’s incompetence reflected poorly on them. Ironically, the only party that never came through was Expedia – and it was their company’s offer that created this problem in the first place.

When I travel to Southeast Asia from Jakarta to Singapore, somebody used my credit card, it's purely a fraud; but expedia crews kept denying that fact and point the finger at me. They put me too long on hold to speak to their supervisor, it's totally NOT professional at all!! For the price maybe expedia will give you a good deal but for such consequences, I rather go for other travel agent and have piece of mind.