I booked a Hotel reservation on Expedia to stay at the Triton Hotel in San Francisco. I was told by an expedia rep who assist me with the reservation, that was that I would receive a $50.00 debit card six weeks after I completed my trip. My trip was in March 13-18 2009, today May 22, 2009 and i've yet to see any Debitcard.

I spoke to a customer service rep today. who wanted to give me a $50.00 coupon that can only be used with a package. I informed her that I had no plans to travel in the near future, she then ofered $100.00 coupon that can only be use with a packaged I told her why would I accept this when I had no intention of traveling or buying a package. Then the excuses started changing and even a supervisor tried to tell me that I have had to use a mastercard to get the debitcard. after going back in forth with their excuses. they finally sent a link to me to fill out so I could get this $50.00 Debit in 3 - 6 weeks.

Moral to this story is watch out for these scams as the only thing being offered here is a chance to spend more money! I for one will be dealing directly with the vendor of use priceline.com at least you can make your own deals.

Staggeringly incompetent customer service ! I'd booked a hotel reservation in Paris, France using Expedia.com for myself and my fiancee. To apply for our respective schengen visas to travel to France, we needed to submit the hotel reservation along with the schengen visa application. Since I'd booked it the itinerary only had my name on it under "Traveler Name" and I wanted to add my fiancee's name so she could submit the same itinerary for her schengen visa application.

Obviously the website didnt have any features to allow such changes so I decided to call Expedia customer support. I spent 20 minutes trying to explain what I wanted to someone with a weird accent who didnt understand what I was asking for despite me speaking slowly and clearly. For 20 minutes he kept saying that to CHANGE the name of the person he'll need to cancel and re-book while I kept telling him I did not want to CHANGE but I wanted to ADD the name of the second traveler.

Finally he got it, then he went off to talk to his supervisor and came back and said I should call the hotel so they could do it. I asked if that would make it show up on Expedia and he said no ! He didnt seem to understand that the whole purpose of me calling was to have a second person's name show up on the Expedia confirmation. And finally he said he couldnt do that in his "system".

It was extremely frustrating to get a simple request communicated. I am shocked that the most critical function of any business - customer care would have such incompetence. Expedia has horrendous customer support. I'm scared to think how it'll be if I am stranded during my travel on an Expedia itinerary and need their help. Hell with Expedia and the others (I'm sure they're all lousy) I'm going back to my travel agent. Atleast they have competent people I can talk with.

Booked a Jeep through Expedia.com for my vacation to Costa Rica. (Itin# 125540670475. (Europcar) $331. for the weeks rental. Dec 28th - Jan 4th.
Booking was done Nov 4th. I arrived in San Jose, Costa Rica and I was told there were no cars available. Europe car said they were not responsible and drop me off at Hertz rental. As it was high season last minute booking the same car rental was now going to cost me $1600. Even though the booking was done through Expedia they do not want to take responsibility. I e-mailed Expedia immediatly from Costa Rica, and they refused to help.
Since getting back I have had several agents and Supervisors at Expedia and put the phone down on me. Keep me holding for 45 minute at a time. Still no response from Expedia' s car rental services. (Case # 4741303)
I have had agents tell me that even though you book through Expedia they do not guarantee your bookings.
They refuse to respond to e-mails. There help desk put the phone down on me.

1. Expedia inflated event ticket prices. Prior to booking my vacation package, expenses looked reasonable. My total bill added up to an enormous price after taxes and service fees. The event vendor site was selling the same tickets for the same event $15 less per ticket--without the service fees.

2. Expedia gave me tickets(vouchers which have to be redeemed 2 hours before showtime--what am I paying them for?)for the 10:30 show when I asked for the 7:30 show. After booking, I asked them to correct this and they said that they do not have tickets for the showtime I requested, although the vendor had tickets for all available showtimes.

3. Changes will not be made. When I asked them to give me tickets for my requested show time, Expedia only quoted "no changes/no cancellations" policy.

4. Expedia will not give me an itemized expense receipt for the vacation package. They will only tell me the air fare expense. The hotel and event expenses are lumped together.

Recently, my boyfriend and I booked a trip to Jamaica through Expedia.com. Unfortunately, due to Hurricane Gustav, we had to change our itinerary at the last minute (the day before we were scheduled to leave). After 8 long hours talking to Expedia representatives on the phone, my boyfriend and I decided to change our itinerary to going to Los Cabos, Mexico. I spent several hours on the phone with a rep trying to change our itinerary last minute. I was informed that the hotel in Cabo was $418 more than the hotel in Jamaica. We also had to change our Continental flights. The rep informed me that the new flights and old flights were the same price, so we did not have to pay any extra money for the flights. We also were informed that we would be receiving a $300 refund for cancellation fees (we had the full insurance package). So, all in all, we would be paying $118 more for the trip to Cabo. This past Wednesday, my boyfriend came across something VERY unsettling. There was a $765 charge on his credit card bill from Expedia. I called to figure out where this was coming from. One of the reps told me that it was $418 for the hotel + $382 per person for the new flights - $300 refund = $765. I was NEVER told by the representative that the new flights were $382 more a person! In fact, she told me that the new/old flights were the same amount of money. I spoke with a supervisor in hopes that they would accommodate me in this matter, keeping in consideration that this situation is THEIR fault. She was INCREDIBLY rude to me - she even raised her voice. I am so disgusted by the lack of respect and class demonstrated by Expedia. We have filed a formal dispute with our credit card company and we are filing a complaint with the Better Business Bureau. Please reconsider your choice of online travel agencies - I do not want this to happen to anyone else. It was one of the most incredibly frustrating and upsetting situations I have ever experienced in my life. What was supposed to be remembered as a romantic getaway with my boyfriend has now turned into a nightmare.