I purchased a ticket for my daughter from expedia. It is a round trip ticket from Beijing, China to JFK and then to Baltimore Washington airport for January 25th with a return flight on March 17th. I sent the ticket registered mail. It went out on Dec. 5th and according to the USPS arrived in Beijing on Dec. 13th at 8:26 a.m. My daughter has yet to receive her ticket. She actually called and went to the post office where they told her NO SUCH CLAIM/TICKET NUMBER EXISTED AND THAT NOTHING WAS EVER SENT OR RECEIVED. I have contacted the USPS and after 5 1/2 hours of being jerked around, have filed for a international investigation. I was told it would take 60 days before I would hear anything. I called EXPEDIA and asked if they could confirm the ticket for Air China/American airlines and convert it to an E-TICKET. They refused. The only person who can use that ticket is my daughter, with her passport, her visa, her identification. Air china has confirmed that there is a s eat, her name, etc. EXPEDIA tells me to file for a lost ticket application with air china. AIR CHINA says I must pay for a second ticket, which is really the first ticket, and then WHO??? is going to reimburse me? I am so fed up with the run around. EXPEDIA says NOT I; Air china says NOT I... and the USPS? who knows. I need help immediately. I must do something to get my daughter home. Any help or suggestions?

I purchased a ticket yesterday for my husband to come home from seeing family outta state. After getting my confirmation code that the transaction was approved they gave me his itinerary #. This morning he went to the airport to check in and was told that Expedia.com had canceled the trip. After calling expedia and holding several times including over a half hour for a supervisor I was told if I have a complaint then go to the website and email my complaint. They could no longer help unless I want to buy another ticket. WHY WOULD I DO THAT WHEN THEY CHARGED ME FOR ONE ALREADY! Now I am outta the money and he is still outta state.

I purchased tickets to travel International through Expedia.com. Upon receiving a blank change in schedule to my email. I called Expedia.com and they inform me that the International airlines change the schedule to where a six hour flight went to 15 hrs. Upon reviewing my bank statement Expedia.com gave the International airlines my credit card information and this airlines took additional funds out of my account. I was on the phone with Expedia.com at least six different occasions with one call lasting three hrs. Upon getting a refund Expedia.com was telling me that I will have to wait two months before I can get my money back from the International airlines.

First, Expedia.com did not have my permission to give my card information to any outside agency or International airlines. "ARE THEY CRAZY?"

Second, I booked through Expedia.com not TACA International Airlines "this airlines is beyond horrible and never on time."

Finally, I am so disgusted with how Expedia.com takes no responsibility at all for any problems with reservations made with them. Buyer Beware when you ask to speak to a manager and been on hold for 45 minutes all you get is a disconnected call "BEEN THROUGH THIS THREE TIMES ALREADY."

On 10-18-07 I attempted to book a vacation package at Expedia.com. It generated an error with the flight. After 3 attempts I called their customer service. The rep got the same error and told me that usually meant the flight was full or the fare was being changed. She said it would be updated and available for booking shortly. Over the next 48 hours I attempted to book this vacation numerous times with the same error. Finally on 10-20-07 the airfare rate increased.

I am not satisfied with my entire experience with Expedia. First it should not take 48 hours for the fare to change. It wasn't just in my itinerary, I did new searches for the same trip many times during the 48 hours and continued to get the same low price, it just wasn't possible to book the trip at that price. During that 48 hours I sent 2 emails to their customer service, which claims to respond within 4 hours. I have yet to receive a response.

After the fare increase I called their customer service to complain. The first rep I spoke with first tried to blame it on using a debit card. I hadn't used a debit card, I used a credit card. Then he said I should call the airline because they are responsible for the fares. When I asked to speak with a supervisor he put me on hold then I was disconnected. I called back and spoke with a female. When I asked for a supervisor she also put me on hold. After being on hold for 15 minutes I was disconnected again. The 3rd time a female rep (Tracy) refused to put me through to a supervisor without my itinerary number.

I am extremely disappointed in my experience. It should not take 48 hours for a fare to change. The fare that is listed when you are trying to book should be the fare you receive unless the flight fills up while you are booking. And obviously Expedia customer service leaves a lot to be desired.

After originally typing this complaint I called Expedia 3 more times. 2 of the 3 times I was put on hold, one of those times I was on hold for 40 minutes prior to being disconnected. On the 6th call a rep said he would speak with the airline help desk and see if my package could be booked at the lower price. He said he would call me back in 30 minutes. Needless to say it is over 24 hours later and he has yet to call. And I never did get a supervisor on the phone.

I encourage you to NEVER AGAIN use Expedia.com

I recently booked travel for a freelancer of mine and had to change his flight. When I booked the information Expedia.com did not recognize my account log-in information, and I was in a hurry and the system gave me the option to book it without being logged in, so I did. I booked it in his name, but gave my email address, phone number, American Express card and billing information for the ticket. The itenerary was sent to me. I had the correct booking information on the receipt. But, just now when I called to change his return flight they would not let me do it. They said that they had to speak to the ticket holder - for security reasons. And, since it was not booked via an Expedia.com account they would not allow me to change it. They tried to contact the freelancer, but his phone was busy. So now he has to call back in to give them permission to change it. But the kicker is that he is allowed to re-book himself using MY credit card. Apparently there is no security concerns around potentially stealing a credit card! The worst part is that when it was booked the system asked if it was for business or personal travel. At that point it should have allowed me to enter alternate contacts, if security is such a primary concern, right?

Anyway, with all of the other travel booking services out there, I implore you to please use Travelocity, Orbitz or Kayak. Why put up with this B.S. customer service if you don't have to? I know that I won't any more.