I purchased a flight for my brother to fly from Vermont to Wisconsin for a job interview. All confirmations I received stated the flight was on US Airways, turns out though when he went to check in it was United. It took the airport personnel so long to figure that out that he missed his flight. After a combined 2.5 hours on the phone with 800-EXPEDIA in India we finally got him a new flight, several hours later and he made it in very late the night before his early AM interview. Everyone we talked to tried to charge us expensive fees to get him on another flight after he missed his first one due to their error. I asked for someone to call me back by the end of business or by the end of the next day at the latest to hear about a resolution, and of course no one called. When I called back I had to talk with 3 people, one of whom basically told me I couldn't read. She had a different confirmation than I had, her version clearly stated the flight would be on United, but I never received that confirmation. If I had life would have been good! I finally spoke with a manager who credited me a $100 but didn't resolve the issue. She stated that it was my responsibility to log-in to my account and print out the itinerary from there. So why do they send an email confirmation that says print this and take it with you?! And how could my brother log-in to my account and print a confirmation? Ridiculous. There were other issues too, our confirmation numbers had changed, flight numbers had changed, they did not contact us to let us know. Everyone there my brother and I spoke with treated us very rudely, their attitude was like we didn't matter and that were bothering them when they made a mistake and wouldn't own up to it. Expedia Promise (http://www.expedia.com/daily/highlights/Expedia-Promise/default.asp?CCheck=1) my ass! I will never use Expedia again, you cannot trust their information to be accurate, (their own customer service agents agreed to this statement when I was on the phone with them). Please pass this on to save others the frustration and humiliation my family and I experienced.

I just recently booked a trip for my parents and their cousin (another couple) for Hawaii. They asked me to get them a vaction insurance in case anything happenned and they had to cancel.

As it turned out the father of one the passengers (my dad's cousin) passed on and the vacation had to be cancelled. Well I called expedia thinking that I can get fully reimbursed as I was lead to believe on the site. However unfortunately I was told otherwise. In the expedia webpage they mislead you and make you believe that when you buy the insurance you get your full money back, while in practice they only give you credit (up to one year) for the airline and only refund the hotel portion. My pleas to talk to managers and trying to explain the situation fell on deaf ears. The most I could get is they would reimburse only the money for the ticket of one of the passengers (the one whose father died) providing she could provide a death certificate (never mind that the guy passed on half a world away and the certificate would be in another langauge). I am so angry. What does expedia expect? Do they want the husband of the woman who has just lost her father half a world away to go on the vacation without her while she is grieving for her father or just get credit?. What about the other couple? Does expedia expect them to go on even though they are all related to each other and this is a family situation?? Especially considering they had bought insurance just in case this happenned. Expedia misleads its clients and lies to them. It gets even worse. When you are about to pay for your package expedia says you can "divide the cost" between two credit cards. Wouldnt that mean that the cost would be split in the middle?? Ofcourse what they never tell you is that the cost of the hotel is charged to one party's credit card and the other is charged for airfare which means one party gets reimbursed while the other party gets credit for 4 airiine tickets and no refund.

Expedia is a fraud and the public should be educated about its lies.