experian direct Reviews
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ssudhaa
May 24, 2011
Charged for report not ordered/Signed me up for automatic billing
On 5/23/2011, I ordered a Experian credit report for $14.95 and they automatically stored my credit card information which I wasn't aware of, in effort of finding my way through printing the report I ordered, I clicked on a button and it gave me a different report that I hadn't ordered and charged me $39.95 in addition to the $14.95 that I was already charged. During this process I was never prompted with any message that said I was going to be charged $39.95 for another report. Now when I call the customer service, they are eager to return $14.95 but not the $39.95. Even after I insisted that I ordered the $14.95 report which I am willing to pay, they said they cannot do anything about the $39.95 charge even though I have not requested that report at all. Also, when I tried to find on my profile where they stored my credit card information to fraudulently charge me, I found that they have also signed me up for automatic monthly billing and there was no provision to remove the credit card information or cancel the automatic billing. On the bottom of that page, in fine print, they have " for any reason you are not satisfied, you can call us to discontinue your membership and stop the monthly billing. However, you will not be eligible for a prorated refund of any portion of your current month's paid membership fee. To cancel, please contact Customer Care at 1-877-284-7942. ". I was never asked to be signed for this either.
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donnaef
March 8, 2010
Unethical business practice
I recently opened an account with the three credit bureaus so that I may view my credit reports online. The service was advertised as “free” for all three – and indeed it was for TransUnion and Equifax. However, while opening the account for Experian, a screen made it impossible to proceed without providing a credit card number. The screen assured me that my credit card would not be charged and that the information was needed for verification purposes only. Several days later, I see that Experian has charged $14.95 to my credit card.
After speaking to a representative of ConsumerInfo.com (an Experian company), today, I learned there was “small print” that informed me that $14.95 would be charged if I did not cancel within nine days.
Let me first say, if there was information telling me of this paid membership, I did not see it. The “small print” was evidently not as prominently placed on the page as the request for credit card information. Had it been, I never would have proceeded with this transaction. And if it was not the intention of Experian to surreptitiously and unethically dupe consumers into signing up for this “paid” monthly membership, it would have allowed consumers to complete the “free” registration process before prompting them to join a paid monthly membership. Consequently, today I learned that if the membership was not cancelled within nine (9) days of “joining”, a refund or credit would not be made to my credit card. What a travesty!
These, and other unethical business practices, are exactly what consumers are trying to guard themselves against. And here is one of the top three credit bureaus endorsing and engaging in some of the same despicable and reprehensible practices out there. I am insulted and incensed that Experian has taken this fraudulent route of deception, and I again, request a refund of my money for this incorrigible act.
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Paul99
March 6, 2010
Credit report ripoff
I accepted their offer for a "free" credit check. Without knowing, the began charging me $15 a month for what I later found out was a "membership." I didn't realize I was being charged for close to a year. When I called to complain and cancel the recurring charge, a person named Daphney said it was all laid out in fine print. She said I had to be a member to get the "free" credit report, thus the monthly charge.
Since they are based in Irvine, CA, I am considering filing a formal complaint with the Orange County district attorney. I think his name is Tony Rackauckas. He needs to clean up businesses in his jurisdiction. Maybe we should all phone his office and demand action.
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JAMES A JOHNSON
January 16, 2010
BEEN BILLED FOR SERVICES NOT RENDERED
I HAVE BILLED THREE TIMES IN LESS THAN THREE MONTHS. I ONLY ASK FOR A FREE CREDIT REPORT. I WAS BILLED FOR 29.95, 14.95 AND ANOTHER 14.95. I WANT THESE CHARGES ERASED.
MY INDIANA HOME ADDRESS IS 1205 S BRIDGE ST., PORTLAND, IN 47371
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