On April 6th, 2010 a computer software microsoft office crash on me so I ask an opinion of an expert how i can restore my software. The expert price was 18.00. I agreed . but the thing is after April 6 when the $18.00 charge was deducted from my checking. they want to deduct another 18.00 from my checking.this is rediculous. What we agreed was 18.00 only. No more No less. PLease reimburse my $18.00 back.