Received an invoice that I being charged for services that did not happen. I called the office and spoke to a woman about my invoice and she could not answer as to why the charge was on there. I got a call back from Glen-he argued a bit- and he said that he would revise the bill to reflect the time and labor of two service men. I disputed the fact that I should have to pay $120 per hour for two people when only one did the work. My maintenance tech was with the plumber the whole time and only one of them was in the unit. The other was probably sitting in the truck. Who knows. Glen turned around and then charged me for everything. Basically to be spiteful and Nickeled and dimed me for charges that were not even on the initial invoice. Not to mention-I have never been treated so rudely. All because I was doing my job and noticed that Jett rodding was never performed and we were charged for it. His staff was not doing their job and we have to now pay for it. Horrible business and I will never refer anyone to Expert Plumbing.

Never use Expert Plumbing and heating in Naperville il. They are located on Fort Hill dr and they DO NOT USE LICENSED PLUMBERS!!! State law says that a plumber has to or be able to prove that they are holding a valid state plumbers license. When their tech. showed up at my home, and i wont use his name, i'll just call him "J", he said that he didn't have a license and that he was still an apprentice !!! The problem that I have with that is he was there doing a meter replacement under CITY CONTRACT with Naperville and that is a violation with the contract terms, and i know this because i called and spoke to the city about it. Fraud and deception, this poor kid isn't even getting paid prevailing wage, which is also in the city contract !!! To top off the experience with this company, i had asked what it would cost to replace my sump pump and i was told around 750-800.00!!! Are you serious Expert Plumbing!!!????? The owner i had later found out from doing some research on the company just got done with a 250, 000.00 addition to his house!!! It is amazing that the city of Naperville lets these thieves and con artists get away with this and to top it off, they have a big dollar contract with the city!! Only if the city and the residents ofNaperville Il. knew what Expert Plumbing and Heating were up to, I would imagine that a big dollar fine would follow along with state plumbing violations by the hundreds!!! Dont let these people into your house, unless you want untrained un-licensed plumbers doing your work. Spread the word people!!! Dont let these scum bags get away with this!!!