I had used Expert Tire services on more than one occassion and never had a complaint.
This all changed on May 8, 2010. I noticed a screw on the outside of a tire, and knew it would not be able to be fixed. I was not prepared to buy a whole set of tires though since they only had 20, 000 miles on them and were not worn. I was told that the alignment was off and caused the front tires to be damaged. I didn't see the 'so called' damage and doubt they were ever in need of replacement!
Now the fun began! I didn't notice until I got home that they did not replace the tires with a brand name. I did not want or request 'the house tire' of Lehman pathmaker. I had Bridgestone, I wanted Bridgestone.
So, they ordered the Bridgestone and went I went to have them replace out the 'house tire' with the Bridgestone, the Manager Dora stated: "the salesman was not authorized to sell 4 tires for the price of 3 and this will come out of his paycheck". I didn't respond, I guess she thought I should feel responsible for their shady practices? It didn't work!
Not only that...they have lost my business and anyone else I can tell the story to!
STAY clear of EXPERT Tires!!! They are Experts all right, Experts at 'up sales' and recommending tires that are not needed, and then inflating the price!
Stick with the mom/pop operations and not the franchise rip off artists.