Call service is outsourced, called me a liar for saying they left out some very important information, explained things terribly and continue to be a headache. I inquired about canceling/ changing departure date for my trip as my passport did not arrive in time, and it was recommended to me to cancel and rebook as this would be cheaper. Mind you, it was 4 months between departure date and return date and they recommended to do this still. Next thing I know, I am harassed and told that i need to pay the company $450 for the cancelation charge. There is no way I would have canceled if it was mentioned at all that this would be the fee. I would have kept the return ticket and simply bought an additional departure ticket. 2 weeks later and still haven't seen a cent from my "refund"!