I booked with exploretrip.com - trying to reach them on the phone is almost impossible and the internet is not much better - seems links on the phone for information about your booking don't seem wo "work" is this intentional? Once they get your money you can "whistle Dixie?"

Please avoid this website like the plague!!! Its 'cheap' fares are quite simply bogus and above all it doesn't deliver you a ticket, even if you pay full, high prices for tickets. Yesterday I found a great fare to Europe on the site, pressed 'select' and then entered all the information for 3 travellers.When it came to purchase, a message popped up saying that 'this itinerary is no longer available' and I was re-routed to other fares, much more expensive and the same as airlines' own websites basically. This was only the start, though. I continued and eventually found another decent fare for a flight the following day, booked it, entered credit details and then purchased the ticket. This time I got a confirmation, including an email saying that my e-tickets would be mailed within 3 hours. A day later, the tickets never showed up, despite the flight being only hours away. I tried calling customer service but nobody answered the phone - I wasn't even able to leave a message as their voice mail system was full!! Trying to email them, I received no reply. Basically this is a shambolic outfit and can not offer the reliability one requires for good travel. Please avoid this site and stick with a more reputable company. The low fares on this site are really only illusory.

I was really excited to find cheap flights on ExploreTrip's site from Washington DC to San Francisco and then to Sydney. But the day before the flight I tried to do an online check-in and learned that I was placed on a different flight than my ticket said: it was 8, 5 hours later! It totally ruined my plans, so I kept calling the customer service to see if they could still issue me the original ticket. First they blamed the airline but when I talked with the airline, they explained that ExploreTrip had made a mistake and not confirmed our booking with the airline on time, and then they had confirmed a different flight without telling me! Despite the promises of the customer service to put me on another flight, they never returned to the calls. Later, we wrote and official complaint and got no reply at all. Not only the failed to communicate to us that they made a mistake, but also the failed to provide even most basic customer service. I am just happy that they did not put me on a flight 8, 5 hours earlier!

Please avoid this website like the plague!!! Its 'cheap' fares are quite simply bogus and above all it doesn't deliver you a ticket, even if you pay full, high prices for tickets. Yesterday I found a great fare to Europe on the site, pressed 'select' and then entered all the information for 3 travellers.When it came to purchase, a message popped up saying that 'this itinerary is no longer available' and I was re-routed to other fares, much more expensive and the same as airlines' own websites basically. This was only the start, though. I continued and eventually found another decent fare for a flight the following day, booked it, entered credit details and then purchased the ticket. This time I got a confirmation, including an email saying that my e-tickets would be mailed within 3 hours. A day later, the tickets never showed up, despite the flight being only hours away. I tried calling customer service but nobody answered the phone - I wasn't even able to leave a message as their voice mail system was full!! Trying to email them, I received no reply. Basically this is a shambolic outfit and can not offer the reliability one requires for good travel. Please avoid this site and stick with a more reputable company. The low fares on this site are really only illusory.