I had a bad experience with Konsortium bus service too. Last Friday, 13/8/10, I bought a ticket online for the bus departing at 7:45pm. I waited until it's over 8pm when the staff reported the bus arrived but didn't tell the platform clearly. I was unable to find the bus. When I went to the counter and asked again, one of the staff shouted the bus plate number but when I went to find again, the bus took off. I went to the counter to complaint and they asked me to take the bus departing at 8:30pm. The staff attitude was terribly rude. He said you want to take the bus or not! They dared to let another person who bought the bus for 8:30pm to take my seat but yet they dared to be rude to the customer! It's not the end of the nightmare yet. The bus I took with plate number JGD7022 left at almost 8:40pm. When the bus arrived at the Ladang Bikam rest area, the driver reported he was unable to engage the gear and we had to wait from 10pm until about 12:30am before the problem was rectified and finally resumed the journey. Instead of reaching Taiping at 11pm if I didn't miss the 7:45pm bus or 12am if the 8:30pm bus didn't break down, I reached Taiping at 3:30am. That's really ridiculous! Now I would seriously consider avoiding this Konsortium bus service departing from KL.