I had a lock placed in the front door of my apartment by this company and I was charged 360. Four days later I was locked out of my apartment because the new lock was malfunctioning. Being locked out I had no phone, no wallet, or any access to any internet connection. I was lucky enough to find a number for a locksmith who could open up the door for me (who again charged me 350). The initial company refuses to pay part of the charges form the other company since they state I did not call them. However, there was no way I could have called them since I was locked out, only 4 days after the new lock was placed, and the receipt and emergency number, were inside of my apartment. Had their lock not malfunctioned this would have never happened.