Express Merchants Processing (firstdata)

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Category: Business & Finances

Contact Information
5565 Glenridge Connector NE, Georgia, United States

Phone number: 800-735-3362
firstdata.com

Express Merchants Processing (firstdata) Reviews

October 28, 2009
overcharging and undisclosed fees
I have charged in excess of $700 for them to process $3, 671 worth of credit card payments. The account representative lied about the fees they would be charging and assured me that I would save money by switching to their company. That was a joke! The biggest issue I have with them is their PCI compliance fees. I was charged $135 in October which stated it was my annual compliance fee. Then in January they began billing me monthly 19.95 because they claimed I wasn't in compliance! On top of that they couldn't give me an understandable explaination of what this was for!

I attempted to cancel the service by phone, fax, and snail mail from January 2009 to July 2009. I finally had to stop payment with my bank in order to get them to stop taking their fees. It took 2 hours on the phone in July to finally get them to cancel the service. At that time 3 different representatives advised me that all I owed was 99.95. Now I have been turned over to a collection agency for $02.58. I gone back over their very confusing billing statements and I can't figure out where they get this amount.

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