Ok so after 10 years working for Express Scripts, i was fired. The company messed up my own personal order to where i was out of meds. After the third time, i was promised by the Pres. George Paz it would get resolved and it didnt so i went in and fixed my own order. Got fired because i was told by HR that it was against company policy for employees to work their own orders. Come to find out there is no policy nor is it in wirting in the handbook. I found what happened was that the workload was backed up over 7000 orders and and any accout with a balance was deleted and returned with no call to the customer. So i often wonder how many patients on cardiac or seizure meds had problems? Its all about the money their. The employees i worked with were awsome but the ones in St Louis who actually work employee orders were absolutly horrible.

This company promises things to its employees that do not happen. For example, they say there are opportunities for training and advancement, but not for the vast majority of its employees. If the company wants you doing a particular job, you will be in that position for the duration of your employment with them.

Technically, employees earn 4 weeks of PTO each year, but getting the necessary approval to take any of it is another story.

During the recent blizzard, those who did not come in to work were not only received penalty points; they were not allowed to use PTO for it, so they were not paid either. This included employees who were pregnant and those who had children.

Now this company is planning to lay off 700 workers and replace them with temporary contract workers.

They treat employees like commodities rather than humans, unless of course you are connected to the right manager or supervisor. If you know the right people and kiss the right backsides then you receive all the praise and job security that you would ever need.

My wife works for FCPS and their insurance uses Express Scripts for prescriptions. I have high cholesterol and the doctor has prescribed the generic drug Simvastatin 20mg. The price last year was $14 for a 90 day supply, and it jumped to $50 this year. I can go to the Harris Teeter and pick up a 90 day supply for $9.99, plus $4.95 for their pharmacy membership card.

I called Express Script and they claim that the $50 co-pay is the right amount for the 90 day supply of Simvastatin. I mentioned that it was $14 back in December 2010, which she stated that "everything goes up in price". Terrible customer service and downright rude!

Even though it's their pricing mistake, they will not admit it.

George Moy
Falls Church, VA

I was employed with Express Scripts, or ESI as they call themselves for 10 months. During this time, I was both mentally and emotionally abused. How, you ask? 1) My father passed in July of '09, during his last few days with hospice, I spent 5 days with him until he passed. I was given 3 days of bereavement, and upon my return to work 2 days later, first words from my mgr.'s mouth was that they need a death certificate or official announcement. Then, I was escorted to a private office and was given an "official" write-up (disclipanary action) on my permanent record for missing the additional 2 days. Not one person asked anything about my mental state or about the family. However, the young lady next to me, same tenure with the company, had her grandmother pass away (according to ESI's own Policy manual, this is not immediate family, and is only granted 1 day of bereavement). Well, because she was applying for a spot to management, and, it was well known she was extremely well like and upper management wanted her moved to that position, she was allowed to not only leave the country to go to Peru for 10 days, for the funeral, but all disclipinary action was waved, and nothing was entered to her personell record at all. 2) 3 months later, in October, I began to have chest pains while at work. An employee called 911 and I was transported and subsequently admitted to Florida Hospital. I received a call from ESI's HR Director, while in the E.R. wanting to know if I was coming back to work. After I was released, 4 days later, (coronary artery blockage), I went to return to work and found my electronic key was "locked" and I could not get in the building. I was met by several security officers and escorted to H.R. Where again I was placed in an empty office in the back of the building, placed in the back corner while the HR "Director" and another manager sat, blocking the door and told me I was fired. I was RELIEVED! 3) You see, not only did I work for ESI, but I worked in there very expensive, very high powered "biologics" division, CuraScript. CuraScript dispenses life sustaining drugs for such as cancer patients, HIV, Hepatitis C, and Renal Failure patients who have been forced to try to obtain these very delicate, very temperature and time sensitive I.V. treatments by mail order. I had witnessed, first hand, mishandling of prescriptions that had been faxed or called in by Oncologists, and other Specialty M.D.'s. Rx's misplaced and lost. Life sustaining meds held back from shipping to patients desparate to receive it because ESI's own incompetence in dealing with the patient's insurance, could not get verified. Calls to our insurance verification dept., with "kids" 18 to 25, hastily trained, and unconcerned, losing contact phone numbers, Prior Authorizations, coverage determination and documentation, lost, or sent to us, but because of their inexperience and disorganization, was never followed up on. Or, the answer I usually got, I don't know how to do that. All the while, all day long, while I'm fielding calls from doctors, patients, treatment centers and hospitals raising holy H-e-*-* wanting to know where there patient's therapy drugs were. It was stomach turning. I remember once receiving a call from a young man with Hep C, desparate to get his Ribivirin and Pegasys, but was waiting for his insurance to make a coverage determination. Because these medications are extremely expensive, and generally NOT available @ your neighborhood CVS or Walgreens, he offered to pay with his credit card just to get a few days worth to hold him over, because he was getting so sick and his viral load was rising. I was specifically told by a manager, "No, we do not do that. We would have to break a package open, and worse, pay for the shipping ourselves, we don't like not dealing with the insurance payments, so tell him he'll have to wait or go to an E.R. in his area". Problem is, even some E.R.'s do not have many of these specialty, biologic modifiers "readily" available and the cost to patient, of course, can be devastating if they have to visit the E.R. They did me a great favor. It was heartbreaking and very heavy on my soul to see this, everyday, and unable to do anything to help or change the situation. My heart goes out to anyone who is forced to use this "mock" mail order pharmacy, simply because the company that you work for and provides your benefits, really doesn't know just how bad it is behind that corporate vail.
Maxsdad

I called the company on their help desk

I never reached anyone I was on the phone for one half hour from 12:40-01:10

For a half hour I had to listen to "someone will be with you shortly".

(I think the real message was go away and dont bother us.)

In between the messages was this horrible recording of decent music that sounded like it was being played on a toy recorder


Their online message said someone will get back to you within five days. There again this is very poor inexcuseable service for me as a consumer

Do they think my time is not valuable to me?

Needless to say Im madder than a wet hen with the poor service from Express Script

I just got off the phone with Broad shire and foundout they use this company to fill their prescriptions.