I have received hundreds of vehicle warranty fliers and letters in the mail over the years. They always go into the trash immediately. However, I knew my current warranty was reaching an end and was expecting to see something in the mail from my current warranty provider in reference to extending. When I received a letter from Extended Warranty Corporation I was about to throw it away until I realized it contained my vehicle VIN#, my current warranty coverage plan information, etc. I was leary so I called to find out just who this compay was and if it was related to my current coverage.
The salesman I spoke to explained that Extended Warranty Corporation works directly with Ford and picks up the warranties as they are about to expire so as to offer continued coverage. Not only do they work directly with Ford, but the card they provide is excepted by any Ford dealership for repair work.
They verified my current mileage was just over 100, 000 and was over the mileage allowed, but after I spoke with a "supervisor" who confirmed that my vehicle was in good condition I was approved for coverage.
The original price quote was $450 down and $115 a month for 18 months. This was too expensive so I was able to speak to a "manager" that adjusted my vehicle mileage to show it was under 100, 000 which changed to pricing to $150 down and $73 dollars a month for 18 months. The coverage sounded pretty good and also included free towing and a free rental car during repair work. I bit.
I agreed to $150 down on a credit card and a monthly bill mailed to me for $73 for 18 months.
Several days later a received a package with the coverage contract and a bottle of "additive" to put in my oil. Never once was an additive mentioned so I started to read through the contract. Not only was I expected to add the additive to my oil, but the whole warranty coverage was hinging upon whether or not I put it in my vehicle. If I didn't put it in my oil the coverage was void. I kept reading and found out that the towing was only covered to $100 and car rental was limited at best. I also found out that my credit card was to be charged for the monthly fee without my approval. I also found out there was no relationship with Ford.
When I called and spoke with the salesman he was immediately rude and short. When I explained that the information I received was completely different than what he explained he denied it. I asked why the additive was never mentioned he said to just put it in my vehicle and not to worry about it. I told him I wasn't about to put anything in my vehicle that I wasn't familiar with and that that wasn't the point. I was ticked because that warranty coverage hinges on whether or not I add a product I'm not familiar with and was never told about into my vehicle. He just said to take it to a mechanic and they could do it for me. He said it was no big deal and I was just being silly for making a big deal about it. I also questioned him about the towing and the car rental coverage I was misinformed about and he said they limit the coverage to force dealerships to make vehicle repairs more quickly. What?
When I asked again about the working relationship with Ford he denied ever saying anything about Ford and to take my vehicle to whoever I wanted to. When I said I wanted to cancel the service he told me I had to ship back the bottle of additive or they would not cancel the contract and even if I did I would only get $75 back. Then he told me it wasn't is responsibility to handle cancellations and just dumped my to customer service voicemail without warning.
I left a msg for a manager to call me back. The following morning I was called by a manager and explained the situation. The manager told me to go ahead and put the additive into my vehicle and to follow the rules of the contract. I explained I wanted to cancel and he became belligerant and told me they would not cancel the contract and good luck trying to get out of it. He said I might as well save myself all the headaches, put the product in my truck, pay the monthy fee I agreed to and deal with it cuz I wasn't getting out of the contract. Then he said with a smile, "Is there anything else I can help you with?", he chuckled and then he hung up on me.
I called and spoke with the local Ford dealership and they told me this company is a scam, they don't work with them and they won't honor the coverage because they won't get paid.
DO NOT DO BUSINESS WITH EXTENDED WARRANTY CORPORATION - they are a SCAM at best.