I have a bumper to bumper warranty with Warranty Direct that was not cheap and I never used or made a claim on until now! When I took it to a national GM dealership because I thought the starter was going and the transmition had been slipping, the dealership found that it was not my starter and just my battery, but the story really starts here, the dealership found through a road test and a computerized test that there was something definitely wrong with my transmission. Then my service rep called Warranty Direct they said yes they do cover transmissions but I have to approve $900 more in diagonistics so they can find out what is really wrong before they will approve the claim. After this was done they found that there was clutch material in my transmission fluid and the dealership said this was due to leaky seals so Warranty Direct sent out an adjuster and when they did he came out and took pictures of everything and agreed with the dealership that there was something wrong and it needed to be replaced. But then when he sent his report back to Warranty Direct it somehow changed to "he found nothing wrong with the transmission"! When I asked Warranty Direct to send me a copy of his findings they responded "we can't send that to you" I asked "why not" the lady on the phone responded "uh, uh, we just dont"! They just kept giving me the run around everyone that you speak to has a different reason why they would not cover the repair. One supervisor even told my service rep "there is abnormal clutch material but its still not enough reason for us to cover this claim"! Warranty Direct said that I could send out another adjuster for just an additional $90 as if they would not alter his findings as they did the last adjuster. DO NOT EVER DO BUSINESS WITH WARRANTY DIRECT!!! You will never get any staight answers out of them, they will never put anyone on the phone with any authority and ability to make any decisions!! They want you to wait until your car stops working and you are stuck on the road and put yourself in danger before they will consider honoring the warranty.

EXTENDED WARRANTY WAS SOLD AS 100% COVERAGE WITH NO DEDUCTIBLE, BUMPER TO BUMPER COVERAGE, DID NOT GET A COPY OF THE WARRENTY FOR SEVERAL MONTHS. TODAY I FOUND THAT THE WARRANTY IS NOT AS SOLD, AND DOES NOT COVER ANYTHING EXCEPT VERY FEW ITEMS.
WHEN I TRY TO CANCEL THE WARRANTY, I GET THE RUN A ROUND. PASSED FROM PERSON TO PERSON AND HEAR ALL THE INFO ON HOW GOOD THEIR COMPANY IS.

Warranty Acceptance Corporation is stalling on giving authorition to fix my vehicle. I have comply to all request for information, even faxing them a incident statement, copies of maintenance history, plus list of other places to obtain any information deemed necessary. The emergency accrued on 7/30/2009. As of 10/07/2009 @10.23am no authority has been giving to Tire Plus. I was driving from my residence and an engine icon light appeared on my dashboard and a read-out appeared stating the vehicle transmission was overheating. I was two traffic lights north of Tire Plus, 305-944-1070. Their diagnose I was told revealed four code that indicated the problem with the transmission. Tire Plus recommended replacement of the transmission. The warranty company was called to get authorization for repair/replacement of the transmission. I feel that I complied with all the prior conditions to meet all WAC guidelines for repair/replacement of the transmission. After two or three phone calls to WAC, I request all additional communication be in writing to avoid any misunderstandings, or meeting of the minds issues. I am happy to supply copies of correspondences I faxed to WAC since 7/30/2009.

Dont use this company folks. They cancelled my LCD T.V. warranty after the company I got it from went out of business. I paid 500.00 dollars for it. Now I cant even get them to call me back. The warranty card they sent is not worth the plastic its on.

Provided extended warranty which was not recognized by Mercedes dealer. Stated that they provide warranty, then that explained that they are 'really a broker', refused to give any additional information, reference... Salesperson named Jason stated that mailing is to make potential clients call and that 'real deal' comes from him. When pressed he stated that 'bumber to bumper' really means 'engine, transmission and water pump'

If you have money to waste, give Mr. Jason huge commission, and get almost nothing in return - then Extended Warranty Corporation is a place to go.