Applied for a free sample, you had to phone within 14 days if you did not want to continue, you had to enter your card details for the free trial, but the terms and condition clearly state they this can be cancelled within 14 days - phoned and amazingly got through - they did not cancel the charge and have been charging £5, 86 a month but the payee changes every month. The only way to stop the charge is to cancel your card. There are lots of complaints on the website about this scam - only too late for me to do anything!

How can this website still continue to get people to sign up for a free trial - where they say you can cancel - and then are stuck with then taking a continuing unauthorized payment from your account - especially when all the complaints are all about the same scam.

I did not authorize a sum of $82.31 be taken from my credit card account. The website offered a 30 day free trial of Acai Berry for the sum of $3.95 shipping charge, I called their number from the website and cancelled any other shipments before I received the Acai Berry. I specificly told the person I spoke with that I was not interested in this product. The individual that I spoke with assured me that no other shipments would be sent and I was placed on the cancelation list.

I stupidly ordered a trial sample from this web site. They do not provide the slightest hint of a receipt, so I made a careful note to call and cancel before the trial was over. Before the trial was over, I hadn't even received my trial sample, so they extended my trial and promised me two samples. I again called to cancel my trial and they refused to take my phone call. When I finally got through, they had charged me two days before my trial was over.

I immediately disputed with my bank, only to eventually be denied for lack of evidence. What kind of evidence did they want? I had no receipt, no receipt came with the trial sample I eventually got, and the company requires that you cancel over the phone -- I don't record my phone calls. I eventually sent my bank a copy of my phone records showing that I called the company to cancel during the trial, and then immediately called my bank to dispute the charge.

My bank told me that they are aware that this company is a scam, but they still denied my dispute. On top of that, the company charged me a second time a month later -- one month after the first dispute -- and my bank never added that charge to the dispute and they refused to file a separate dispute for it. So now I'm being ripped off by a scam artist and my bank!

I am reporting the bank to the Utah Department of Financial Institutions, but it's not a local bank, so it will no doubt be sent up to the national version of the DFI, which will probably be as much ignored as my previous complaint about a bank.

Filled in on line form for 'Free' Acai berries . Didn't read the terms and conditions which were 'buried ' at the foot of the 3rd web page. Received 'free' pills just before Xmas --put them away without reading accompanying leaflet till we returned from holiday on 4/1/09. Saw debit on my Credit Card Statement which I did not recognize. Canceled the payment with them but realized a few days later what had happened. The billing address for £64.96 was different from the Address for the Post and Packing for the free samples ---which in itself is underhand and dishonest. I am now trying to get my credit card company to treat this as fraud but I don't really hold out much hope. I feel so STUPID and really angry that this should happen. Can I do anything. I had to phone the Florida address from UK to cancel--I just hope that will be done as I am going to Spain on 31/01/09 for 2 weeks and may not be able to access a computer to check my balances.

I ordered Acai Berry on October 29th, 2008. The acai berry was supposed to ship out within 24 hours. I called the Customer Service line after not receiving my product within 10 days. I then called back on November 17th and still had no acai berry and I told them to cancel all my accounts, and that if any charges were incrued I wanted a refund as I had not even received a trial bottle of the acai berry. On November 25th I received a trial bottle and two other full size bottles of acai berry. I returned the two full size bottles to the company in which they verified they received in the warehouse December 12th, 2008. During this time my refund has been 'pending' and when I called during December they told me they would process this within 24 hours, when I called again they were sending it to Corporate for speedy processing, I have continuously called and to no avail. I still do not have a refund and the product didn't work. This company is a scam.