Offered a 14 day trial and on the 13th day from the date of purchase, charged my account with the monthly charge. We waited almost and hour and several attempts to reach them by phone to cancel the order. When we did, they said they had already shipped the first monthly supply and would not reimburse us until they received it by return shipping. Their 14 day trial is not really 14 days. They start the clock the minute you order, not when the item is received. We have had it less than a week.

After receiving first trial shipment...can not cancel order. Toll free number given with 14 day supply does not answer. Fast bust each time an attempt is made to call and cancel my order. I called my credit card company as soon as I am billed I am to refuse shipment and return for credit. Major networks indorse this product. Do they relaize what is happening?

I've tried many times to get through to this company and cancel this subscription. Has anybody been successful in canceling an order and how did you manage to get someone on the phone?

I ordered a free trial of extreme acai berry on Oct 12, it also recommended a partner in Total Cleanse which I also ordered. The s&h for the acai berry was $3.95 and the total cleanse was $5.95. Both stated a free 15 day trial. The receipt stated that estimated delivery date would be Oct. 17. On Oct 21 when I still had not received my product I tried to call the numbers on the terms for customer service.

(* also note, hidden in the terms, it states that the 15 days may be less depending on delivery time, so NO you aren't getting 15 days from receipt, it is 15 days from ordering.) So 9 days of my 15 have already passed without receiving. Leaving me 6 days to 'try' and still unreceived.

Luckily I tried to call before the 15 day trials expired, because I found that the acai berry phone number is busy all the time accept for after hours when you will get a recording telling you to call during business hours and the phone number for total cleanse wont even go through at all, it just promptly disconnects.

I called my bank right away and reported the fraud and canceled my card before they charged me the full amt for a month supply when I haven't even received the trial. They have it set up so it is impossible to cancel during the trial period.

I'm sure Opra would be major pissed if she knew they were using her name, and likeness on their website to draw trust from customers.

I was sent an email to buy these Acai Berry vitamins for natural cleansing. It was advertised that they were on Oprah. They had a special saying that the item was free and all was needed to pay was the $3.99 shipping charges. I checked my credit card and was charged 89.31.