I was inexperienced in buying products online, and was looking for a simple and inexpensive way to lose weight. I signed up for a "free trial offer" in which I only had to pay the $4.99 shipping and handling. So, I ordered the product and didnt give it a second thought. It took over a month for me to receive the pills. My boyfriend encouraged me to look at my bank account to make sure that they didnt charge me for anything else. Low and behold they charged me $89.95 for something that I didnt even order. They also signed me up for a membership to their company. They also gave my information to another company called Fit Factory, that charged me $29.99 and signed me up for a membership, this company was understanding and refunded my money. I cant say the same thing for the Acia berry company. When I called their Customer service number and argued with them for 15 minutes they told me all I had to do was send the product back to the company, with a tracking number and then call them back. Once they received their product they would put the money back into my account. Well, according to ups they got the pills back but everytime I call to give them the tracking number no one answers. The phone rings once then the line goes dead. What should I do?