My husband went on the EMS website looking for a LARGE trunk for the back of my 150cc scooter. We are replacing the one that was on it. He found a 250cc scooter with a LARGE trunk on the back, on the website. He e-mailed EMS inquiring about a LARGE trunk. Tina e-mailed back saying that the color might be off. We ordered it and what we received was a SMALL trunk, off a 150cc scooter for $100!!! I e-mailed her and she asked for a picture of the trunk and we e-mailed her a picture of what we had received and a picture of what we wanted. Nothing...so we e-mailed her again...nothing...so we returned the trunk (postage $15) hoping to be credited for the unwanted trunk and the B refused it because it didn't have a RMA#. So I e-mailed her for an RMA#...nothing...we had charged it, but Bank of America states they can't do anything for us because of EMS return policy...even though it was the wrong one!!! We did finally find a reputable company that had a large trunk for $100, and when we received it, it had a hairline crack in it. We called them and they sent another one out asap, without waiting to receive the cracked one back or for UPS to investigate the claim. I have ended up with three trunks...one is on my scooter, one is sitting waiting for UPS and the small one which is of no use to me. Suffice it to say we will NEVER deal with EMS again and will tell everyone who will listen to do the same. They are RIP-OFF artists!! I am on the west coast of FL and they are on the east coast, or I would have paid them a visit personally. Their customer service sucks!!

We ordered two atv's on Friday, May 7. I was first of all promised by Heidi that she would get the atv's shipped out faster to arrive the following Tuesday. Ok...so this wasn't followed through. Then we received the atv's and one does not work. After numerous emails which we have kept, the problem with the atv has not been resolved. Heidi said in an email that they like to keep the paper trail therefore emails have to occur. But after two weeks and her telling us to take this atv apart which we know nothing about, our atv still won't work. Heidi will not provide a refund and will not swap out the machine. I am completely dissatisfied and saddened to say this company is crooked!!! DO NOT BUY FROM THIS COMPANY!!! WHAT A MISTAKE!

The order I received from ExtremeMotorSales was partially incorrect due to color. Before it was shipped, I confirmed the colors of my scooters and was reassured that they found an acceptable solution to what I wanted. When they arrived, two pieces were missing and one other piece was damaged by the shipping company (not ExtremeMotorSales fault).

The true measure of a company is how they treat you when things don't go to plan. ExtremeMotorSales promised to set things right. I sent them the shipping claim and all of the pics of the damage to have the broken part replaced. I sent over 30 emails trying to get this remedied. Nothing was ever done. I contacted the shipping company and they told me that EMS never followed up on the damaged part. Even though EMS told me that it was filed and the delay was on the shippers end. They wouldn't even give me the info on the cost of the part so that I could file it for myself.

ExtremeMotorSales will talk an excellent game, but that's all it is. They will repeatedly tell you they are looking into it, but will never actually give you any answers. My contact at ExtremeMotorSales is a master at dodging questions with misdirection. What they do is delay it past 3 months, then when it's past the time you can file a complaint with your credit card to have the charges reversed, they will stop returning any emails or phone calls.

If you are lucky, your order goes off without any problems and you never have to deal with them again. If it doesn't, well unless they are collecting more money from you, I wouldn't get your hopes up.

I would never recommend this company to anyone. They take advantage of the fact that returning merchandise shipped in crates is a huge cost and burden for most.

I purchased two 300cc ATV's from Extreme Motor Sales in April.

Parts are breaking and I am now being told that those parts are not covered under their warranty.

I have had nothing but problems with these ATV's. I wish I had never purchased these crappy ATV's and also not purchased from Extreme Motor Sales.

It will take me over a year to pay off these two ATV's and all they will be doing is collecting dust in the garage!!!

I personally say lets go towards a class action lawsuit!!! I also feel the companies who push these junky ATV's should also be held accountable as they KNOW the ATV's are junk. I was guaranteed that the ATV's that Extreme Motor Sports sells is not the same ones from PepBoys and it turns out they are identical!