My 5'10" girlfriend, age 45, went to buy ONE can of beer...clerk demanded ID, which she didn't have on her (I was driving and I'm 60)...SO, I go into store to buy the ONE can of beer and clerk says she CAN'T sell it to me because I'm just buying it for my girlfriend. Next day I call Manager of store (James) and he says it's COMPANY POLICY and refuses to give any info on clerk or territory manager, but gives the "800 customer blow-off number" for me to get the number for the territory manager (because it's against policy for him to give the number to me),

I call the number, and Cindy, ID# 7665 informs me that she cannot give me any number of management to call, but that she can "file" a complaint (like it would matter to them anyway). She also informed me that the clerk was FOLLOWING COMPANY POLICY!!!

Apparently no matter how old you are, EXXON POLICY assumes that their clerks are morons who can't act appropriately or reasonably for someone who OBVIOUSLY is OVER 21 and demands they annoy grown adults for an ID. This is plain STUPIDITY!

I am normally not the type of person to write or call to a company. However I am completely perplexed at the most appalling customer service I have ever been treated to in my life. A carload of us had stopped at the frisco Exxon of Preston road at 11655 Preston Road at 1:30 am on the night of October 31st. One man with us, went in to get his cigarettes but apparently had only his prison ID. Although I am not familiar with what to look for on fake ID's, the man is clearly over the age of 18 and has no drivers license or other forms of ID he uses. I have seen him use his ID multiple times at multiple other locations- he looks so old that he rarely even gets carded anymore. My point being, his only form of legitimate identification wasn't being accepted. What I wonder, is how the state can issue an ID card that cannot be used? I myself went in and before even getting to the counter, before even knowing what I was coming in for, he states quite rudely that he can't sell them. I said excuse me? And he then stated because I was in the car with him, he can't sell me any cigarettes. However, I went in to get gas but he never bothered to find out and after the rude confrontation I wanted to just leave. The car next to us was also with our party and upon leaving outside I told my friend what had just happened as he was on his way in. We got in the car to leave and noticed when our friend got to the door; both doors were locked with no employee to be seen. How can that be that both doors were locked at a 24hr gas station that clearly stated on the building that it's 24 hrs? Had the tall, skinny, bald, middle aged white man with glasses been wearing a name tag, you surely would have gotten it on this complaint. I feel like this man made a poor decision that was racially motivated or made upon seeing that he was talking to an ex-convict, and I would not have written except that this is the third time, at least, he has been completely rude to me. When I got home, I called the Exxon to get the employees name and it rang multiple times with no answer. Moments later the phone rings at my home at 2 am in the morning with 2 sleeping kids upstairs. Really?! After tonight I can assure you that this family will not be doing business with Exxon after receiving such abusive, bad mannered customer service and I am very disappointed that Exxon thinks this employee is an asset to the company.

Pump #2 leaked gasoline onto my hand from a leak where the hose connects to the pump handle. The pumping of gas shut off because of the leak.

I informed the cashier, and he told me the owner knows, but will not fix the leak. I asked the cashier to put a warning sign on the pump, but he refused.

I'd like to know what governmental agency to complaint to.