The advertising they have on the commercial is totally False Advertising 2 pairs for $78 you do not have thousands of frames to choose from you only have 30 frames to choose from, these people need to be stopped !!!

My second pair was crooked, I went back 4 times to get them adjusted, however, the secretary just told me not to fall asleep with them so they wont get bent out of shape, unreal, I take my glasses off prior to going to sleep !!!

Please someone investigate this company, this is wrong, they should be sued for false advertising ! My $70 visit resulted in $357.

i worked for eyeglass world and during my employment to get paid your commissions is like pulling teeth they put it off and put it off i don't know if the company doesn't have the funds or managment isn't doing their job one time i had to wait almost 8months and truthfully i come to work to get paid the hourly wage isn't enough so you kinda depend on your commissions and when your expecting a certin amount every pay day and then it doesn't come and doesn't come its kinda rediculous the company is so into get the sales get big sales well how about paying us what you owe us and it might intrege us to get better sales i havent worked for the company since august and ive been waiting on pay since before i left that i havent got all i get just like when i worked there is next check NO REALLY next check WHERE IS MY MONEY!!! i recruited it eyeglass world and the lasik vision institute got paid now i want to get paid to im sick of waiting on pay thats owed !!!

I went for an eye exam on June 19, 2008 at the EyeGlass World location at 44 E. Grand avenue in Chicago, and ordered a pair of glasses. The total price was about $275, and they said that it would take about 10 days to deliver the glasses.

I decided to charge the glasses, but since I needed glasses the same day, I took the new prescription to another store that can deliver glasses in about an hour. The second store made a pair of glasses based on the EyeGlass World prescription, and when I tried them on, they were all wrong.

After a little investigation, it was determined that the EyeGlass world prescription was wrong. I got another exam at the second store, which confirmed that the EyeGlass World Prescription was wrong, and the second store made me a good pair of glasses.

I called EyeGlass World immediately, and they agreed to issue a refund. I went to the EyeGlass World store to fill out the paperwork that they asked me to sign and said that they had to forward the request for the refund to headquarters.

11 days later, I checked my credit card account online, and still no refund. I called the store, and it turns out that this store went out of business some time in the previous 11 days.

I have since attempted to contact EyeGlass World headquarters in Florida with no success, and I am in the process of disputing the charges through my credit card company.

Do not deal with these people. If ever there was a fly-by-night organization, this is one.

Eyeglass World is a POOR EXCUSE of a company and should be PUT OUT OF BUSINESS. I purchased glasses over 2 months ago and was told to allow 3 weeks...never received call and when I called, I was told that because of my strong prescription I had to select new frames from the selection THEY CHOSE, although I paid extra for the lens to be thinned out and they did not have my correct telephone number, although I gave it to them...3wks pass and no glasses or call...was told to give another week, still no glasses...their excuse this time...my one pair of glasses had a nick in it and was sent back. I was told they don't do refunds, only exchanges. I WILL NEVER DO BUSINESS WITH THEM AGAIN AND WILL WARN OTHERS TO AVOID THIS MISERABLE EXCUSE OF A COMPANY.

On March 6, 2008, my partner Brian, had an appointment at EGW in Denver. He had, in hand EGW's current ad listing a price of $129, which was to include: A three (3) month supply of Accuview contacts.

One (1) pair of prescription glasses,
One (1) pair of non-prescription glasses (from 'selected styles'),
Two (2) boxes of contact lens solutions, and
Three (3) years savings of 50% on all future purchases.

Since his old glasses had been damaged beyond repair/use, I drove him to the appointment and waited for him. After a long time (over two hours), he came out to the vehicle to let me know that they were running significantly behind schedule but that it wouldn't be much longer. After another hour, I went in to the store to check on progress. By that time they had finally completed his eye exam and contact fitting, both of which he said were done in a hurried fashion.

He picked out the frames for his glasses, and he & I sat down with Joanne Munoz to discuss final options, payment and delivery. In an attempt to maintain goodwill for EGW after the intolerably long wait, Ms. Munoz offered to take $59 off of the $129 price. Brian had already paid EGW $89 for the exam and contact fitting. So, with the $59 discount offered by Ms. Munoz, the balance due should have been $70 + tax. She told Brian that she would place the order for his glasses and requested that he try a sample pair of the contacts for a few days before placing the order for the three month supply. Brian is living with AIDS and on Social Security. Based on that, he asked if it would be possible to pay the $70 balance when he went in to pick up his glasses. Ms. Muniz stated that that would be fine and that his glasses would be ready in 7-10 days. We left the store four full hours after arriving.

On the 9th, Brian called back in to say that the contact prescription was working well and to request that EGW go ahead and place the order for the full supply. Shortly before 9:00 pm on Tuesday the 11th, Brian received a phone call from Mike, the 'manager' at EGW who stated that Brian still owed EGW $129 and that he wouldn't receive his glasses and that his contacts wouldn't be ordered until the balance was paid in full. When Brian told the 'manager' about the good will adjustment made by Ms Munoz, Mike informed him that Ms. Munoz didn't have the authority to make that decision and that he 'would address that issue.', making it clear that he had no intention of honoring the commitment.

Since ethical, customer service oriented actions don't appear to fit with EGW's corporate philosophy, it seems safe to assume that Joanne has been terminated for displaying initiative. Unfortunately, she made no notes on the paperwork given to Brian to reflect the $59 credit, which was to be given on Brian's account.

Calls to EGW's corporate customer service (800-584-4150 x2042, Gayle) have gone to voicemail with no response after four days. All Brian wants is his glasses, contacts and sunglasses at the price offered by the EGW ad and Ms. Munoz. At a minimum, there should be some form of compensation for eight hours wasted at EGW.