ALLEGED DISCRIMINATION (Race and Physically Challenged). One of our Equality Activists interacted with a white male employee with blue eyes who didn't want to help her. His name is unknown at this time. According to her, he DIDN'T treat her like a customer. In fact, she said "he acted like a complete jerk" and she made sure he knew how he was acting. To top off the BACKWARDS behavior, Alia Friar (Frier or Fryer) manager refused to service her without getting her side of what happened. She was only defending herself based upon that employee's behavior, which we can't imagine anyone deserves.

According to our Equality Activist, the first time she visited Eyemasters also known as Eye Care Centers of America, Inc. (corporate location: San Antonio, Texas), she overheard the employees discussing a situation where a customer who was PHYSICALLY CHALLENGED stated they discriminated against him. While she stated that this was probably a big RED FLAG, she did business with them anyway.

Our goal is to make sure all people are treated with equality.

In my reading of these comments, It is sad to admit this, but for the most part each one is true. Seriously folks . . . this is the world of retail PERIOD. In defense of the company; there are some consumers that shop at Eyemasters stores that have a sense of entitlement. The company has literally GIVEN thousands of dollars AWAY in free eye wear AND people also get to keep their eye wear. Bottom-line is that this is not a quality product for the value. The frames come from overseas and it cost the company virtually very little. . . best advice SHOP somewhere else.

Purchased buy 1 get one free for myself and husband on Sep 27, 2010 Husbands lens became cloudy, due to reflective coating. Took back to store, Dec 10 and said they'd be ready Dec 24th. Got a call Jan 4, said they didnt know what went wrong, but another order was issued . Still laying in box at store, said a few more days, , NOT then said Jan 18th, NOT. Called store Jan 23, NOT, I told them to refund cost except for exam.The said mine were $296, which is 50% plus $39 exam, They'd refund $217 for his, because having trouble getting his transition lens.More damned excuses.I returned my glasses also. They refunded $503, and I wont be going back, ever. This was at the Independence, Mo store

This place advertises a pair of glasses for $99 and second pair free. Of course I knew that meant a limited selection and single vision only. But how much more would it be to get bi-focals and sunglasses? Perhaps $200 tops? Apparently a lot more!. The sunglasses cost $349. They have cheap hinges without springs. They'll break soon enough. And then Ill have to shell out for the cost of new frames.

And I was forced to buy a $37 warranty after being told it was optional.

So, I think i was screwed on the cost of cheap sunglasses and a mandate to buy a warranty.

These are not well=known brands either.

The plain looking bifocals I got are good.

I'VE BEEN BUYING GLASSES FROM EYEMASTERS FOR ABOUT 10 YEARS. I'VE HAD SOM PROBLEMS IN THE PAST BUT THE PROBLEMS HAVE ALWAYS BEEN WORKED OUT. NOT THIS TIME. ON 05/21/09 I WENT IN TO GET GLASSES. I PICKED OUT FRAMES AND LENSES TOTAL COST WAS $329.00. IN 10 DAYS I WENT TO PICK UP MY GLASSES. I WORE THEM FOR ABOUT TWO WEEKS BUT I WAS HAVING TROUBLE READING. I WENT BAK TO THE EYE DOCTOR AT EYEMASTERS AND HE SAID I HAD BEEN GIVEN THE WRONG SCRIPT AND HE CHAGED THE BIFOCALS TO HELP ME READ. TOOK THE NEW SCRIPT TO EYEMASTERS THEY AGREED TO REMAKE THE LENSES FOR FREE ACCORDING TO THEIR POLICY. IN A FEW WEEKS I WENT IN TO PICK UP MY NEW GLASSES AND THE LENSES WERE SCRATCHED. THE CLERK TOLD ME THEY WOULD REMAKE THE BAD LENSE. IN TWO WEEKS I WENT BACK TO HAVE THE NEW LENSE INSTALLED. I WAS TOLD THEIR LENSE CUTTING MACHINE WAS GOING TO BE DOWN FOR A COUPLE OF DAYS BUT THAT THEY WOULD CALL ME WHEN THE GLASSES WERE READY. YESTERDAY ON 07/22/09 I WAS CALLED SAYING MY GLASSES WERE READY. I WENT TO PICK THEM UP THE BIFOCALS WERE NOT STRIGHT ACROSS. AND WHILE FURTHER EXAMINING THE GLASSES I NOTICED THAT THE LENSES WERE STILL SCRATCHED. I WAS REALL UPSET BUT KEEP MY COOL AND CALMLY ASKED FOR A REFUND. I GUESS THEY WERE TIRED OF ME BECAUSE THEY REFUNDED MY MONEY QUICKLY WITHOUT HESITATION AND DIDN'T ASK TO LET THEM FIX THE PROBLEM. THEY HAVE LOST A CUSTOMER OF 10 YEARS THAT HAS THREE FAMILY MEMBERS WHO ALSO WERE GLASSES.