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Mrs. Pollyanna Dreamgirl
April 26, 2010
Refund
Received what I thought was a "free trial sample" for filling out a survey. Called to cancel membership within allowed days, but found out $78.41 had been charged to my credit card. Person I talked to on the phone was very snippy and said "We DON'T give out free samples"!
After reporting to the Better Business Bureau, my State Attorney General's Office, and filing a dispute on my credit card, the $78.41 was refunded on my credit card. I had offered to return the unopened sample, but have not heard that they want it back.
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mimix6boyz
April 14, 2010
being billed but not receiving free sample as requested
I went online and ask for a free sample. And didn't realize that they charged my credit card 78.41 until I went on vacation and couldn't use my prepaid credit card. I had not received the free sample and they went ahead and charged me. Was told that they could not give me my money back. I am reporting them to the BBB.
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K. Yates
January 15, 2010
hoax free tril offer
This company is nothing but a hoax! Please stay away from their "free trial offer" it will cost you at least $78.41, without an ounce of anything you can do about it. I signed up for their "free trial" online because of a survey I took and tried to cancel it within the 8 day window twice, unsuccessfully. They claim to have a phone number that can be used 24 hours a day/7 days a week, which is completely bogus. Their on-line "easy cancel" button is just as much of a lie. They had the wrong zip code on-line, so it said it couldn't find my account. When I finally got through to cancel during the trial offer window, it was on the last day. The very next day I was charged the $78, which was after getting a confirmation email stating that my account was free and clear and I would be charged nothing. I called to talk to someone from their company about this and spoke to a very rude customer service person who said that it was all within the terms of their blah blah blah hoax company and that I couldn't talk to any manager or boss. STAY AWAY FROM EYEPOTHESIS!!
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minou
December 10, 2009
charging for cancelled order
I ordered the trial offer for $2.87 on 12/9/09 and called to cancel the order the next day. Used the automatic cancellation and then realized when I received the cancellation E-Mail that they charging me $19.41. Called right away and was told "no Refund" since by cancelling automatic I agreed to this charge. They absolutly refuse to refund this $19.41. I call this stealing from a customer, who changed her mind. Maybe we dissatisfied customers should file a Lawsuit and get them out of business. E.Stevens. texas
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October 29, 2009
credit card charged
Company charged my credit card $78.41 even after a request to cancel the order had been verbalized. Upon attempting to deal with the situation a representative from the company (whom I think is the only person in the office) was very rude and threatened to hang up on me.
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Nursecat
October 25, 2009
unauthorized charges
I decided to type up the Free Trail Terms and Conditions. Tell me if I am wrong but doesn't 8 days from the date of ordering mean the following- Oct 15th, 2009 order date...Oct 23rd call placed to cancel free trial period. Oct 23rd charge of 78.41 appears. Call to customer service says too bad your trial ended yesteday. Am I missing something here???
Free Trial Terms and Conditions:
You must be 18 years old or older to participate in this Free trial. You must use your own credit card or debit card. Start your Free Trial now to receive a trial supply of Eyepothesis. You simply invest $2.87 today for shipping and handling to evaluate this great skin product for yourself. Your credit card will be charged the selected S&P charge above. If Eyepothesis is not right for you, call 1-866-711-2829 within 8 days from your order date to cancel your trial and you owe nothing more. At the end of your trial, we will conveniently bill your credit card $78.41 and enter you into our Forever Young Club so that you will be able to maintain your younger-looking skin at a monthly discounted price. Shipping charges are the responsibility of the customer. By participating in the Free Trial, you are receiving a discount of 40% off of the normal retail price and you will be responsible for taking affirmative action during the Free Trial period to avoid further charges outlined in How thr trial works.By clicking on the button to the right, you are agreeing to the terms and conditions in How the Offer Works.You may call 1-866-711-2829 anytime to contact customer service regarding your shipment
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sharron Ann Calhoun
October 3, 2009
this company is a scam
This company should be put out of business due to its scaming innocent peole that they deal with. I cancelled a product and they still billed me causing a over- draft fee to my bank and they refused to pay for over-draft fee. I will report to the better business breau.
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SCSC
September 29, 2009
unauthorized order
I never ordered this product. Chase bank fraud department called and said there were questionable expenses on my credit card - Eyepothesis and Ezteeth (who happen to both be in Boulder). I received a shipment from eyepothesis who somehow had all my information on file. They said I would have to pay to ship the goods back to them (the items I never ordered). I had to get my credit card reissued, the bank is going to refund the charges.
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LoiD86
September 2, 2009
Refund denied
I ordered an eye cream product, but had changed my mind. When I received the package a week ago, I marked it as "Return to Sender" without opening the package. When I checked my bank account today to see if my account had been credited. Since it wasn't I called to see if they would fix it. I was told that I was not eligible for a refund since I didn't follow the return policy located inside the package with the return label. I did not open the package because I knew I would have to pay postage at the post office. I always understood if services/goods were not received (in this case, it was refused) I should get a refund. I don't see why I should pay $78.41 for a vial of eye cream I've never even seen or touched. It was returned within the 10 days.
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BBT677
August 10, 2009
continuation of auto deliverey and product not what it represents~
Porduct does NOT do what it says. <br />
Also from day I received product (evening) to day I used product (next day) I tried product and it did NOT do what it promised. <br />
I cancelled 8 days after receiving product and they REFUTE that charge my cancellation sying it was on the 9th day!<br />
Charged $78.41 plus shipping!!<br />
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My creddit card company CHASE was NO help!!<br />
SCAM, SCAM, SCAM!
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