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Bonajaski
April 30, 2010
Wrong merchandise sent and won't exchange
The website never let me review my purchase or stated a return policy prior to the transaction going though. No reciept was ever recieved, even after requests via the phone. The eyeglasses I recieved are not the frames I ordered. The company refuses to admit their mistake and exchange them. I would have to purchase entirely new lenses (at over $200). Since I have no reciept, I can't even prove that they're in the wrong. The box the glasses were shipped in didn't contain so much as a packing slip. I'm at a loss as to what to do.
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TedP99
November 18, 2009
Fraud alert
When purchasing online, website did not let me review my order prior to completing the order. No return policy was ever stated. I never recieved a reciept in email, they won't send one when I call and request one, and not so much as a packing slip was enclosed when the order arrived. When I opened the order, the frames I ordered with prescription lenses were not the frames I ordered. I called the company to let them know their mistake and they are tell me that I'm the one that made the mistake. The glasses aren't even the COLOR I ordered, let alone the style of frames I ordered! I was told by a "Tony", who claims to be the owner, that he will exchange the frames less a 20% return fee and I will have to pay the $240 for new prescription lenses. After a while, he said he would split the cost with me. That is still WRONG! Why should I pay for THIER MISTAKE?!
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