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Judith Hunter
December 13, 2008
promised credit not issued
I agreed to try this product in July of 2008. I was charged $89.31, even though I cancelled within the trial period.
I have made the following calls:
On 9/04/08, "Allen" told me a credit would be issued to my cc account within 14 days. Confirmation #: 820216.
On 11/04/08, "Chevis" apologized profusely and promised to follow up and see that the credit was issued.
On 11/25/08, "Anthony" could not locate the account at all. Promised to contact Corp. Offices and I would have a
response within 7-10 days. Never happened.
On 12/09/08, "Eric" again could not locate, but promised to send on to a Supervisor and I would received a phone call
by the end of this past week. It did not happen.
I assume that they feel I will "go away" if they keep putting me off.
What else can I do?
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ragness
December 12, 2008
Fraud
With the EZ Grant Pro, I believe I spoke with a customer service representative through their on-line chat support. However, irrespective of whether or not I spoke with a customer service representative or read their Terms and Conditions link, the fact remains that their sales website states repeatedly throughout the website that the CD is free of charge with the exception of shipping and handling. Understand, if in order to own the CD one is necessarily charged $89.61 per month, then the CD is decidedly not free. If the CD is not free, this necessarily means EZ Grant Pro has been lying repeatedly throughout their website to prospective clients. Lying to one's friends or parents is a terrible thing: It breaks the Eighth Commandment and is widely considered a socially unacceptable behavior; in business however, specifically in sales, lying has a different terminology altogether: it's called FRAUD.
Read the Terms and Conditions of other websites: they use verbiage that protects the company legally; some explain exactly how shipping and handling works and how much it costs; it goes into further detail to explain more clearly ramifications set forth in the website; it discusses the company's and purchaser's rights and their relationship to one another; it lays out boundaries for the purchaser, explains the boundaries of the company, and defines the relationship between the two; it expounds upon product ownership ramifications; etc. Its purpose specifically is NOT for correcting fraudulent statements that have previously been stated repeatedly to the point of repetitiveness in the main of the website.
After purchasing my EZ Grant Pro CD, I was charged $89.61 per month for the months of October, November, and December, 2008, even though I never ended up using the CD (other issues presented themselves, which forced me to postpone my grant search). I am disabled, live on an EXTREMELY tight, fixed income, and would never knowingly order something with this sort of a monthly commitment as I am fully aware I would never be able to afford such charges to my account each month.
Bottom line: I want my money back. I was lied to repeatedly by EZ Grant Pro, and their fraudulent behavior, in addition to the $268.83 that has come out of my account over the past three months without my knowledge or permission, has also taken part in the cause of a plethora of NSF debits to my account at $34 per occurrence.
EZ Grant Pro should be required to make restitution to all of their clients who were taken in by their song and dance trick, and to reword their sales website so that it includes the explanation and amount of their monthly fees.
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