I ordered 2 ink jet cartridges from them. They did not fit so I returned them according to their policy. I e-mailed at least 14 times, sent fax and called repeatably. Today after 5 1/2 months they said they credited me, but there is no credit on my credit card. Their answer was "well we did and there is nothing we can do about it now" My credit card company is now dealing with them. Don't buy from their company, if there is ANY problem they don't deal with it.