I had my Ford Explorer serviced for an oil change. They have a quick turn time, but they lack in the quality of service.

First---they did not check the air pressure in all four tires.
Second---they did not vacuum the interior floors.
Third---they did not clean the windows.

This is all stated in their policy which is supposed to be performed during the oil change. Ez Lube did however check the fluid levels. Where my complaint is coming from is that my entire air filter system was left open and apart. I noticed a strange rattle coming from the engine while driving home and opened the hood when I pulled into my driveway. To my surprise, the air filter system was not attached and completely apart. The rattle was coming from the loose air box.

I called the corporate office to complain and spoke to the manager of the Ez Lube. I told him about the above work not being performed AND about the loose air system. Nothing was offered. The manager only stated that he was going to give a verbal reprimand and a warning.I was not offered a refund or any other compensation. DO NOT GO TO THE TORRANCE EZ-LUBE!!! My advice would be to go somewhere else and not have?a phony certified high school tech work on your vehicle. If you can do the oil change yourself----even better.

Ez Lube Hawthorne/Pacific Coast Highway in Torrance SUCKS!!!