I had two unauthorized charges to our account in the amount of 19.80 each. I called the company to find out why we had been charged and they said they would cancel the membership and refund the two charges. The very next day, I checked our account and two more charges had come out!!! Now I can't get ahold of anyone at the company to refund the money! I am so frustrated and wonder why these people have not been shut down! This is ridiculous--now I am going to have to cancel our cards and have new ones issued because obviously these idiots aren't going to take care of it!