TOOK ADVANTAGE OF "30 DAY MONEY BACK GUARANTEE"...DIDNT LIKE IT, RETURNED PRODUCT FOR REFUND:
WE HAVE BEEN TRYING TO GET OUR REFUND SINCE MARCH, WE JUST KEEP GETTING THE RUN AROUND...I HAVE BEEN IN CONTACT WITH ERIC CRAWFORD WHO CLAIMS TO BE AN EZ SMOKER REP WHO WORKS IN CORPORATE OFFICE IN HALLANDALE FL. I HAVE COPIES OF ALL CORRESPONDANCE INCLUDING PROMISE THAT A REFUND WOULD BE COMING.IT IS AN ENDLESS CIRCLE, I CALL, THEY SAY THE REFUND IS COMING IN A FEW WEEKS, IT DOESNT COME, I CALL AGAIN, THEY GIVE ME AN EXCUSE AND TELL ME TO WAIT A FEW WEEKS, ETC.

Subject: refund rma#12421015
Inquiry:
spoke with mona at customer service on 3/1/11 to obtain rma for returning the ez smoker(order#00037626)

returned product via usps priority mail with delivery confirmation #420914069104969002809044088120 delivered to you on 3/3/11
spoke to mich at customer service on 3/10/11 who confirmed receipt of my return and told me the refund of $69.95 was issued on 3/8/11 to my visa card ending in7429...and i should see it in 7-10 business days
3/23/11 spoke to travis at customer service who told me the refund should be in my bank by the end of this day and i should call back tomorrow if not and they will reissue the refund
3/30/11 spoke with andrea from customer service and told her that i still have not received my refund...she said she will "elevate" my issue to a manager with REF#00037626-0009 and i should call back in 3-5 business days to check on the status
4/1/11 GOT EMAIL FROM ERIC CRAWFORD:Hi Frank,
I have spoke with the center that is handling the EZ Smoker program and they will be sending you a refund check. You can expect to receive this check within the next 2 - 3 weeks. I am sorry for any inconvenience this may have caused you.
Sincerely, Eric Crawford

4/6/11 SPOKE WITH WILLIAM AT CUSTOMER SERVICE 18775352741...SAYS MY REFUND IS "IN PROCESS" AND HE WILL ELEVATE MY ISSUE TO A MANAGER
4/11/11 SPOKE TO IDA ...SAID TO GIVE IT ANOTHER 10 DAYS...ASKED FOR A SUPERVISOR, SPOKE TO AGATHE SUPERVISOR..SAID SHE WOULD SEND A MESAGE TO CORPORATE OFFICE, CALL BACK IN 7-10 DAYS
4/7/11 ERIC CRAWFORD CORPORATE VIA EMAIL:17 days ago
Hi Frank,
I work at the corporate head quarters and do not have access to your information. I am going by the information they provide me. You should have received a check already. The memo portion would read Moulton Refund Check. Have you not received this yet. Let me know if you are able to get everything resolved when you speak with the manager that will be calling you back.
4/13/11 SPOKE TO CHRISTINE: "WILL ESCALATE IT.."
SPOKE TO MICH, TRANSFER TO SUPERVISOR NAMED ANGEL(ID#5048) SAID THERE WAAS A DELAY IN REFUND PROCESSING, HE WILL FORWARD TO UPPER MANAGEMENT
4/22/11 SPOKE TO JESSICA..."DELAY IN REFUND, WAIT 2-3 WEEKS"
IT GOES ON AND ON...STILL NO REFUND!

saw your ad on tv and decided to call the operator hardsold your product. they asked me for information i really did not want to give. in a day or 2 i received magazine sales people wanting me to purchase several magazines, i deeclined they told me of a sweepstake that i was enrollein and a watch deal. I then called the bank and stopped payment. your company kept on trying to get payment i really dont want your product even if the main cigarette piece is free. your prices on refills are way to high I roll my own cigarettes for half the price and i can stop mostly anytime please dont sell my info to any company you are asked to sell my next step is a lawsuit i saw in my statement from the bank is pending im going to try stop payment james gelbman

I was promised over & over again over the phone that I could try their product for FREE and had 30 days to try this product & decide if I wanted to keep it or cancel. No matter how they put their disclaimers, this company is a scam because the agent working for this company should be held accountable for stating it was FREE. He absolutely assured me that I wouldn't be charged if I cancelled within 30 business days. I guess FREE doesn't mean FREE in todays society where we allow this type of business conduct! They took my only money I had left for medicine this month and assumed they could take my money in advance without my approval. I called prior to my product shipping out the door once I realized the money was missing from my bank account, and of course their customer service wouldn't do anything to help me! Taking advantage of the elderly & sick is the worst business conduct EVER!!! Shame on you "EZ SMOKER".

EZ SMOKER IS AN ABSOLUTE SCAM!

I spoke to a representative and asked many questions to ensure that I was not being scammed. Little did I know he was going to outright lie to me and tell me that I was getting a free trial for just the cost of the $9.95 s&h fee. I was informed that I would be charged after 30 days the cost of the product and filters, and agreed to the shipment of the product. I was also told that the product would arrive 7-10 business days.
Little did I know, I was to be charged $49.90 to my account before I even received the product, which turned into 7-10 business days after it was shipped 7-10 business after the order was placed. So I have been waiting a total of 16 business days for a product I was promised to me within 7-10 business days and already overcharged.

DO NOT BELIEVE THE COMMERCIAL, OR ANY SALES REPRESENTATIVE. CUSTOMER SERVICE IS OF NO HELP AND WILL ALSO CHANGE THEIR STORY IF IT HELPS YOU GET OFF THE PHONE. THEY WERE MORE WILLING TO GIVE ME A RETURN NUMBER THAN TO ADDRESS MY TRUE CONCERN THAT I WOULD HAVE STILL LIKED TO TRY THE PRODUCT BUT THIS CHARGE WAS A MISTAKE, CONFIRMING THE REALITY THAT THIS IS JUST A SCAM!

DON'T BE FOOLED!

SO HERE'S AN IDEA...SCAM THE SCAMMER! IF UR INTERESTED IN THE PRODUCT, AND OF COURSE READ THE COMPLAINTS ABOUT BANK ACCOUNTS AND CREDIT CARDS BEING OVERCHARGED, WHY DON'T YOU ORDER ONE, TWO, OR HOWEVER MANY AND PUT $9.95 FOR THE SHIPPING ON A PREPAID CREDIT CARD AND CALL IT THE DAY...NO MORE OVERCHARGED CREDIT CARDS OR BANK ACCOUNTS...BET THAT WOULD PISS THEM OFF REAL NICE SINCE THEY'VE BEEN RIPPIN PPL OFF!!