I don't understand ezeego's polcies.They have fine and charges for their own faults too. when i tried booking tickets.. i got debited into my account but the tickets were not confirmed. There was no withdrawl from my side but failure from Ezeego site to provide me with ticket. When i called up, customer care executive said you need to pay etc 200Rs as tax. Why wasnt it deducted when i as doing my trasaction that moment itself. And then i asked for refund.Now when i get funds, 100rs is deducted. Thanks very much for this. I now know how unproffesional this organisation can be. For what service this charges are cut. When i got no confirmed tiketing booking, and their was a failure from ezeego's site why the customers have to pay any charges.

I will make sure that never in my life i will book tickets through this site and advice the same to others..Thanks very much to organisations like Ezee Go.

Ezeego heavily advertised their ticket pe ticket free plus a cashback offer on ICICI Bank Credit Cards. Nowhere was it mentioned explicitly that only on specific airlines, the cashback offer was valid. I purchased a ticket from Ezeego, Delhi to Bangalore in May. I was hoping that I would get a 15% cashback because I had used by ICICI Bank Credit Card. It was later told to me that the cashback was valid only for specific flights and Spicejet was not one of them. Cool!. I then hoped I could redeem the promotional code to book the return ticket from Bangalore and guess what? That was not possible because the free ticket can be redeemed after July only. Great! I booked a return ticket from Bangalore and got another Promotional code for that.

Now that I had two promotional codes, I thought I would use both the promotional codes for an up and down ticket to Coimbatore from Delhi. I booked a ticket for the 4th of September for Spicejet flight Delhi-Coimbatore. The transaction failed. I called up customer service and the individual tried doing a booking himself using my second promotional code and that too failed. I received a call from Sangeeta Yadav and she said she would attempt to fix the issue and re-activate my promo codes and call me back. She called me back and said that she had gotten it activated but now the issue was that all bookings using promotional codes were failing and she herself confirmed that to me. She said that we would have to wait for two more days and if the matter is not sorted out, Ezeego would figure out some way to compensate all the customers. I have not received a call so far. Today the link for redeeming free tickets is lost already. (31st August was the last date for redeeming the promotional codes). I called up customer service again and the representative said that their quota with spicejet for free tickets was over!!! How can that be my fault? I was given two promotional codes with the assurance that I can redeem them for any booking till the 18th of September. No one ever bothered to update or inform all the customers about the problem they were facing with the bookings till Sangeeta informed me about the defect. I got emails from Ezeego saying that my promotional codes are activated again. What is the use of activating them when you very well know that they are not going to work? I have to get a refund on the two bookings that I had made using my promotional codes. Not just that, I also want two free tickets as committed by Ezeego. It was not mentioned anywhere that only the first 1000 (or whatever the quota is) would be getting free tickets.
Now when I call up customer service they say that the offer is closed and they cannot help!!! Today is the 31st of August and their site has already removed the link for redeeming the free tickets. I booked tickets on Spicejet using Ezeego only to avail of the offer. Jetlite and Air Deccan were offering me cheaper tickets to Bangalore. I have lost a lot of money and time and my current holiday plans have also been ruined because of Ezeego. I am planning to approach the Consumer Court in a few days unless Ezeego is ready to give me two free domestic air tickets for dates I specify.

EZR-2008-606882/A
EZR-2008-606707/A

I have booked tickets on ezeego on 1st April 2008. I booked four tickets for Indigo flight booking reference no - EZR-2008-206118/A . I made the payment through ICICI bank credit card. Somehow I had to cancel those tickets on 10th April. As per Ezeego commitments I should get my Cancellation Refund within 21 days but its TWO months now I have not my refund. I am speaking with customer care for the past 1 month but no output has come. Everyone says that your money will be credited back in 72 hours but it never happened. I have all the proofs. I think no option left but to go to LAW and get my money back.

EZEEGO has the worst service in terms of Refunding money. I had booked a ticket on 16th December 2007 and had to cancel the ticket on 21 December 2007 (date of travel). I was promised that refund of the taxes i.e. 2025 will be given withing max 21 Days but its been around n 2 months today (15 Feb 2008) there has been no refund. Every time i call them up and they say within next 72 hours the refund will be done but nothing happens. There should be some way to actually catch hold of them and thrash each and everyone. I suggest everyone never to book any tickets from that filthy site.

I had booked a cochin-delhi ticket on jetlite do travel on 12th nov 07 worth Rs 5422, It was supposed to be a paper ticket. I did not receieve the ticket even by 11th Nov and i inquired in the Jetlite office at Trivendrum , they informed me that the tkt has been cancelled as ezeeggo did not pay jetlite on time . I've tried to call them, but no response . I havent got any reply for my mails either. I think we will have to approach the consumer court or some other legal forum for justice .