I wanted to share my experience with EZ Pass NY and the MTA that may be of use to others in the future.

My EZ Pass Tag was confiscated by a MTA officer by reaching into my car and taking my EZ Pass, which later I learned was in violation of their code and my rights. At the time, my pass was valid as the toll processed and the light said "low balance, call EZ Pass." However, the officer did not tell me that the toll went through with my pass, and collected an $11 cash fee from me as well.

Furthermore, he held my car against ongoing traffic for 20minutes without explanation or safety precautions.

I have been contacting EZPass for 8 months since and have received nothing but frustration and fines. To date, they still have not credited my account the extra $11 I paid in cash for the toll (though I sent them a receipt and explanation in January, verified by phone). Furthermore, they charged me a $25 retained Tag fee for the MTA officer's act and then another $25 fee for ‘a balance’ consisting of the amount I was waiting to be refunded and the disputed Tag fee, resulting in $50 of fines.

I have found their responses unethical and unreasonable. I have invested hours of time by phone, fax, and mail, to resolve a simple matter without any just response.