I have not been with Facecard for long. But it is a pre-paid debit card you can get direct deposit through. I had a debit card but my dog got to my wallet and chewed up a strip on the card so I had to order a new one. When you order a new one online they automatically cancel the current card and you receive the replacement one within 7-10 business days. On 03.27.2009 I made a request online at www.members.facecard.com for a replacement card because my dog chewed up my old card so I was unable to use it at an atm. So online stated it would automatically cancel my current card and I would receive another one within 7-10 business days. On the 10th business day still no card. In the mean time my direct deposit went through on my card on 04.07.2009 and I have no access to that money. They don't have a bank in my location so I had to wait for the card. So sent an email to [email protected] asking if there was anyway I can transfer the funds from the old card to my secondary account I have for my neice. I got the response stating if I wanted to transfer funds to go online and do so. I went online to try to transfer the funds but it stated I couldn't because my card was inactive. So I sent another email to that email address and nobody ever responded. So I contacted member services and they told me to contact another number and when I called them I spoke with someone by the name of Jessica and she stated that they show a request but for some reason the card was never sent. So I went back and forth with her to figure out other options but she didn't have any and said the only thing they can do is put in another request for a card. In the mean time my old card was cancelled because I put in the request online for another card. So I asked Jessica if there was anyway the card could be rushed to me and she said no but the new card should actually come before the 7-10 business days. Jessica also stated the finance department was closed and she would see if there was anything else that can be done and would give me a call back on Monday. Okay so next week comes and I didn't receive any call backs or anything. So I waited until Thursday just to make sure the card was sent(assuming the card was sent out on 04.10.2009 like Jessica said)and spoke with the supervisor/manager Jamie Kever. She stated the request for another card was just put in on 04.13.2009. Which means I would have to wait another 7-10 business days to receive the card. In the mean time I have bills that are passed due in which I told Ms. Kever but she stated there was nothing else she can do. She said if she would have known before the card was sent out she could have rushed the card. I told her I spoke with them on Friday 04.10.2009 and was told by Jessica it could not be rushed. So here I am with no access to my freaking money because of their error. Now I have late fees I have to pay and bills due I need groceries, I have to pay for parking, food and I cannot access my money because of their error and there is nothing they can do. I also opened a secondary account for my niece and asked if they could transfer my funds and they said no because I am not the gaurdian. I opened the damn account so I don't understand. If I can get some help I would greatly appreciate. Ms. Kever the supervisor was speaking to me as if it was my fault and made me feel like I was in the wrong when it was an error on their part. I just need assistance and I asked Ms. Kever if there was anyone else I could speak with and she stated, " I am as high as it gets I am the boss." She mad it seem as if it was my fault the card wasn't sent out!! I just wouldn't deal with facecard anylonger and I am not. Just a heads up!!!