The service at this SPA in Singapore is really bad and it seems that they are out to cheat people of their money. I paid for the promotional Groupon voucher recently as I would like to try out their services in your AMK branch ... reason being I am staying near there. 3 weeks before the expiry date, I started calling and was either having issues getting through or booking a slot. And when I finally get through on the last day, I was told that for AMK branch, it is always full and you need to call at least 2 weeks in advance. This really pissed me off, as it means that even if I managed to get through the line 2 weeks before, I still can't use the voucher
that I paid for.

Questions are why these are not stated in the Groupon voucher clearly when there are lots of spaces to do so especially when they know that the AMK branch is always full and needs to book at least 2 weeks in advance. Also why nobody told me that when I managed to get through and spoke to someone earlier?

Thanks for the bad service. You really do the SPA industry a dis-service ...

By the way, I did tell your staff that I am lodging a complaint and she was not really bothered about it. She told me that she is just a staff and I should not be lodging a complaint against her, but against the company. Good advice.

Also after repeated posting on their Facebook, they just keep removing my posting without even bothering to call me back. In that case, why have a Feedback session in their website. I also complained to them through their online form, but nobody wants to call me back.

I am not asking for a refund since Groupon has already done so. Groupon is really a nice company and their staff are so professional. They really followed through.

But this company "Face of Man" in Singapore is really bad. They just keep removing my posting. They would rather keep doing that than to call me or email me to explain. I just want an apology. I don't need a refund since Groupon has already done so.

To those interested to follow up, check out their Facebook and see how long they can keep removing my posting ...