Factory Outlet Store

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Category: Services

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United States

Factory Outlet Store Reviews

Roster July 8, 2011

Unfair Practices

I bought a set of brand new wireless earphones and FactoryOutletStore sent me a used devise with (i am not exaggerating) ear residue in the ear plugs (see attached pictures) then they put the burden of the sipping on me to send the devise back to them.

I would do it but after reviewing the previous complaints I would be screwed again if the repeat the mistake or make a new one.

They were rude when I called them and verry arrogant explaining me that I only had two options and both required that I paid for the shipping of the devise back to them.

LarryTPost December 2, 2010

Lost? Order

I ordered a battery for a Sony wireless phone. I received confirmation that the order was sent but I never received the order. There was no tracking number to track the shipment. I contacted Factory Outlet Stores via email and didn't receive a response. I contacted them using their toll free number and was put on hold. After 15 to 20 minutes I explained my problem to an operator; she told to hold for a supervisor. I was put on hold again for another extended period before a supervisor talked to me. The supervisor assured me that a replacement battery would be sent that same day. I asked for a email to confirm the shipping and was assured that I would receive an email that same day. I have not received my battery nor an email that confirmed the battery was shipped. Factory Outlet Stores customer service does not encourage me to order from them again.