Factoryoutletstore.com
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Category: Lifestyle
Contact Information
United States
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Factoryoutletstore.com Reviews
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vicwic
July 3, 2011
Poor Service
We ordered an item from factoryoutletstore.com, and when it arrived, it was the wrong item in the box. The receipt was correct, the charge to our card was correct, but the item sent was not. We called the Cust Service number listed (Guaranteed to assist) and were told that they would be happy to exchange it, but we had to pay shipping to get it back to them! This was a large item - not cheap shipping. Any reputable company has procedures in place to deal with company mistakes. You do not make your customer pay for a company mistake! I would be happy to send it back at my expense if it were my choice to send it back. I expect pre-paid labels, COD or some other return method when the company sends me the wrong item! We ordered another item from the same co. - it was fine. Everything else (shipping time, etc.) was fine. However, I will never shop again someplace where it costs ME money when they screw up. And I will share this experience with anyone I can!
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Siglade
May 25, 2011
Poor customer service and no refund if you are not satisfied
Poor customer service and no refund if you are not satisfied.
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Blake S
April 14, 2011
Terrible Service/Wrong item
I never come online to complain, but I have to for this company. They sent me the wrong item, made me cover shipping back to them, and I printed out a picture of the correct exact item I did in fact order. They said they dont carry it anymore and dont know why theres a picture still on their website. They made me cover shipping and "KRISTIN" who is a supervisor, I believe the only one you will ever talk to, is a horribly rude person. Interrupts me and tells me to stop asking if I can get a refund for my shipping for THEIR mistake! Terrible company, please avoid them, it will be unpleasant, guaranteed.
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K0IBM
March 30, 2011
Product Sold was not as described on web site
I ordered a Plantronics Calisto 830-M Speaker Phone. The web site stated that it included the PA-50 wireless mic and the pictures showed it as well. When it arrived the mic was not included. I called Factoryoutletstore.com and talked to Cristen after almost an hour on hold and waiting for her to do research she said she would call me back later in the day. I never received the return call. I called them back the next day and tried to talk to Cristen again but after 3 failed transfers I spoke to the next operator who would not give me her name. She told me that the mic was not part of the unit I purchased (they have now changed the web page). Their remedy was to give me $5.00 off of the purchase of the $65.00 accessory. I then said that I would just return the device. At that point I was told that I would have to pay shipping and that a 15% restocking fee would be deducted from the refund. That plus shipping would cost me over $30.00.
It was my mistake that did not check for complaints before ordering. Do not buy from this company. They clearly don not care about their customers.
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sirbb
March 22, 2011
Bad Product, BaD Service
I Order an AT&T phone, when I received it it had bad reception, I had to pay return shipping and then received a replacement ~1 week later. The replacement had a bad power supply transformer, I ask them to send a replacement transformer and was told this was not possible, I would again have to return it at my own expense and they would send a replacement. When asking for a supervise to try to get the return shipping covered, the agent hung up ans sent me an e-mail with the RMA form.
Stay away from this company, they carry Bad and Defective products and have useless customer service.
I received an address where to send a complaint, but I expect this will not help me or anyone:
1410 Broadway
20th floor
NY, NY 10018
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Jouren
January 27, 2011
This company deceives and lies to the customers
This company deceives and lies to the customers. Please take notice of other complaints and DO NOT do business with this company. I bought a refurbished Garmin GPS with Bluetooth. The bluetooth did not work correctly so I returned it with all the paper work stating refund for defective item. Two weeks later a guy called and said he didn't receive any paperwork and wanted to know what to do about the unit. I called right back and explained that I wanted a refund and a refund for extended warrantee. Two weeks later I received another unit. Surprise it was defective as well. It had lines running through the screen. Not only did I not want another GPS but was sent yet another defective unit. I called and they said I asked for a replacement. Complete lies...
I bought another GPS unit online supposedly new from another store -factory depot and it too is defective. Customer service is horrible and the time on the phone and exchanging the items is not even close to being worth money saved..
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DBathory
September 17, 2010
Misrepresented & Incorrect Products, No Refund
Re: Order #FOS943876E
After discussion with the order desk, we ordered what were represented as 24V Traxxis motor with internal battery, 24V battery charger, and extended warranty on both. Total order $720.
We received a Traxxis motor with NO internal battery at all, a 12V charger, and one 2-year extended warranty for a "GPS Device under $250".
We did not receive what we ordered. Despite it being incorrect/misrepresented, we would be required to pay for return shipping, be back-charged shipping to us, be charged a 15% restocking and a 20% package damage fee, for a total of $330+ ... with no guarantee that any credit would be provided.
Their return policy did not cover misrepresented or incorrect orders until the return form was actually retrieved.
A request for them to provide prepaid return labels was rejected and we were referred only to their returns information.
Do not do business with this company.
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onlinescamvictim
July 6, 2010
Fraud/Scam
SCAM ALERT!!! BEWARE
These guys are crooks. I will file complaints with NY AG's office, the BBB, and local police. I found Factory Outlet Store in the Google market place. I bought an expensive Garmin data card, only to open the package and realize they had substituted it for a blank, defective MicroSD card. The product SKU's didnt even match. I paid Fedex $15 to return it, and they charged me a BS $50 re-stocking fee. When I called to attempt to resolve it, they transferred me to a black hole mailbox with no response.
Garmin and Google should be embarrassed to be associated with a company that systematically rips off consumers.
I have learned my lesson. I will never do business with a small, unknown internet retailer again.
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Mike L.
June 27, 2010
Fraud and poor customer service
I have had a terrible experience due to their selling me a Garmin Edge 305 bundle with heart rate monitor, and speed and cadence sensor model #010-N0447-30, but received #010-N0447-00 without the heart rate monitor.
I called, and after two days of research, they agreed they made a mistake and gave me a RMA to send it back. I then had to call and get them to cover shipping, which after telling me they wouldn't cover, they finally approved for a maximum of $10, but my minimum shipping cost was almost $13.
On exchange, they irresponsibly shipped me back the exact same incorrect model. After contacting them again, they said that Garmin sent them the incorrect models and that is all they had, so they could credit my account for $10 for the lack of the heart rate monitor, which they and everybody else sells for $60, or credit me for shipping again with a $10 maximum. I asked for full credit on shipping and they escalated me to a supervisor. I have left numerous messages for this supervisor as he has never been picked-up the phone when I called, and have not received a call back.
Later, I finally got one of the sales reps to approve the credit for the 10% maximum on the second return, but upon returning the item, I had to call again as the hadn’t credited by account after having the item for a week. Then I was told I would not be getting any return shipping credit because there was no money left to credit since I returned the item and did not exchange it. I explained I was promised the return shipping for both returns and so they transferred me once again to the supervisor who never picks up the phone and never returns my calls. I left a message and now over a week later, no return call.
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hufemj
December 30, 2009
unfair refund practices
This company has outrageously bad business practices and does not act in good faith. I bought an Oregon Scientific projection clock from them that was defective. There was no RMA and I had to pay the return shipping. Fortunately, I shipped it insured. When no refund was charged to my account after two months, I called and they claimed I never received it. I spent an hour and a half on line at 3 different post offices to find out that they had in fact received it. I called back and they stalled saying they had to check with the warehouse. Then they gave me a partial refund. I called back and they said there was a restocking charge. I told them the unit was defective and there should be no restocking charge. They agreed to refund the difference. I checked my credit card and they only partially refunded the difference. I called back and they explained that they did not refund shipping. I explained that the receipt indicated that there was no charge for shipping. How could they hold back a shipping charge? They said, "Well, that's our process".
This is not a company to do business with. They are irresponsible, incompetent, and unethical.
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