Fairpoint failed to send me a bill last month. Not only no bill was sent out, a bill but a 'disconnect notice' as well. If I had rec'd a disconnect notice it would have been the first bill I paid. But nothing was sent. I pay my bill every month AND on time. So they shut off service while I was away visiting family out of town, 4o minutes of calls to customer service (racking up huge charges on my cll phone bill by having to do so) later I pay a $350 phone bill only to find out service would take 24 hours to get reinstated. My daughter was due to arrive home from school. I said I need to get the issue addressed because I do not want my child arriving home from school without access to a telephone line. There wasnt even so much as a sorry for your inconvenience they just kept spewing out 'policy' companies that big just dont give a crap about its customers or the levelof service tey provide. Basically they do nothing to reinstate your service in a timely manner even if you have paid your bill in full. And they are a big company who doesnt care so none of it matters to them.

I have had this phone number for twenty years. I have never had long distance service on this phone because I rent this property occasionally. The last bill had a long distance charge. It said it was "operator assisted". What is the point of having no long distance carrier when anyone can call the operator and make a long distance phone call? I had tried that in the past and could not due that. Bottom line is they just got rid of a customer who pays his bill on time every month. So for $3.54 cents they no longer have me for a customer. Very short sighted. NO LONG DISTANCE service means NO LONG DISTANCE CALLS! I was just about to pick a ISP for internet service in Island Pond but that is now done for me. By the way, very unprofessional for the "resolution manager" to hang up on me. Comcast her I come. I just got bundled by Fairpoint.

Worst service ever... first off it doesn't work. And the rare occiasion it does the phone line has static and it knocks me off line right in the middle of credit card orders... and they are rude and unresponsive

For two years I paid $45/mo for supposedly high speed DSL service. But it was so slow it made no sense except that the problem was my computer (I'm on a Mac). I hired a Mac tech person to upgrade my computer in October 2009. It took so long to download an ugrade to Firefox that she went to CNET Bandwidth to see how fast my connection was. It was 76kbps, slightly faster than dialup. I checked it several times over the next few days and the fastest it got was 114kbps (and that was rare). Needless to say the problem wasn't my computer. I switched to Roadrunner and now have the speed I should have had for two years.
Since my DSL and phone were "bundled" I had to pick a new phone plan. The only options I was given was 300 or 1500 minute plans. No unlimited long distance, which I had as part of the bundle. Yet a friend in the neighboring town was paying less than the 300 minute plan for unlimited long distance (Fairpoint Exchange Essentials). When I tried to get that plan I was told it wasn't available to me. Apparently the plan is only available to former Verizon customers and Fairpoint hasn't been able to merge the systems yet, over a year later. So I switched to Time Warner Cable phone even though I'd rather have kept my landline.
Over the course of the two plus years I was paying for DSL that was really little faster than dialup, I actually overpaid $600.00. From the complaints I've read on this site, it's hard to believe that there isn't some kind of class action suit for consumers against this company that promised excellent service if only they would be permitted to buy out Verizon. There was quite a struggle, but eventually Fairpoint got what they wanted. And customers were left to pay the price.

1. I ordered DSL internet service 2 weeks ago. I was told to expect the modem in the mail within one week. I called Fairpoint today because I have not received it yet. After what seemed like an eternity on hold I was told that only dial up service is available at my address because "the line doesn't extend that far down the the road." I asked when they were going to tell me. The rep said they weren't...they tell the customer when they call. We need DSL to take an online class. We tried dial-up and it took waaaaaaay too long.

2. My fax line has been overcharged per minute for months. I finally figured it out and brought it to their attention. Two months later I'm still getting bills with the incorrect rate.

3. Voicemail is available on my line and it was ordered 2 months ago. Still don't have it because Fairpoint has a problem with their software. It won't accept any new service orders for my account. Yes, it is available, but no we can't have the service because they can't process the order. Why don't they walk it through their system and give us the service that is included in our "bundle."

Fairpoint Communications is the WORST utility company I have ever encountered. I am so angry and frustrated and they don't care!