Fairpoint Communications has to be the worse company on the face of the earth. All throughout New England it has been a nightmare. I have been trying to get a phone installed since September. Finally they assure me they connected it 12/7. It isn't even connected to the house and they are charging me for service.. Every time you call you get a different person and different story. They don't know what they are doing.

For months, we have been having issues with Fairpoint crediting our payments. We call after every payment to be assured they know it was sent via their website. Every time we have questioned them, that previous payments have not posted to our account, we were assured that it would and to "wait". Friday, they cut our phone service off, for an excess of $600.00 in delinquent billing. The same said billings that were paid and followed up with telephone calls to be sure they knew it had been posted electronically. The same billing that we were told, would post, and to "wait". It is Tuesday, and 4 faxes later, to prove our payments, half a dozen people spoken to on spotty cell phone service because of where we live, we were told they are sorry for the inconvenience, will verify the payments and return our service within 24 hours. We still do not have service. We still are waiting, and are about to make another call for another person to tell us that we have called the wrong department (after another person assures us that the next person is the correct person to talk to) There is no rights for us. We have paid our bill and we are still without service! What recourse do we have? Why are we without phone service that we have paid for and diligently followed up on, because of their ability to lose our money!???? It's not our fault. We did nothing wrong. We went above and beyond the call of duty to pay our bills. We don't have to call the Electric Company to be assured they got our payment, We don't have to call anyone to be assured payment was recieved, especially when it is gone from our bank accounts ...Where is this money? I don't have it..the bank says fairpoint has it...Fairpoint is sure they don't have it!? What can we do?

We have been waiting for nearly two years now for Fairpoint to complete installation of lines for a unified messaging service - Verizon installed the hardware which is on-site and now that Fairpoint is in control, I can't even find anyone who knows what it is, let alone talk to me about it.

I've tried to get a telephone line moved from one building to another for over three months now. I placed the order, received confirmation, (heard nothing), wrote the contact (heard nothing), wrote the contact again and copied the orders office (heard nothing), re-sent the message (heard nothing) and have tried now to place the order again (heard nothing so far).

We have had continual billing errors that can't seem to be resolved - no one knows why we're being billed what we're being billed, the terms don't match the contract terms - it just blows my mind. I didn't think anything could be worse than the Verizon customer service. Ha!

Absolutely THE worst company I've ever dealt with. I am now on hold for the 5th day in a row as they can't find my records. ANYTIME. ANY DAY. I pay them every month and they can't even find my info! Nobody returns calls, they don't follow through on anything. It's like nothing ever happened. This is about hour #5 in a week. And nothing has been resolved with my router issue. NOTHING.

I would switch in a heartbeat if this weren't a MONOPOLY.

Horrible. Just horrible.