Famous Footwear has a policy it will not take any product with or without a receipt after 30 days. I purchased a pair of boots in November. I wore them 4 times and in January the seams had tore completely out. I showed the guy that there were no scuffs. The soles were completely new but he said because it was past 30 days there is nothing they can do. I asked why he didnt back the product they carry and he informed me they absolutely do for 30 days. I feel a pair of boots should last more than 30 days. If I spend $60. for a pair of shoes they should last far more than 4 times.

I definately will not ever go back to this store no matter how cheap they are I can spend my money at other companies that are more than happy to back their products for more than 30 days.

Famous Footwear charged my debit card for and sent 2 pairs of unordered shoes. They didn't require a security code before accepting the order. I've had to file a police report and am still waiting for refund. They are affiliated under their umbrella title of Brown Shoes with Dr. Scholls which I had placed an order several months ago. Apparently one's personal information is at risk if you shop at any of the Brown shoe sites which also includes shoes.com. Don't do business with any of Brown Shoe sites unless you care to have your account overdrawn due to unauthorized purchases. They refused to cancel the order before it was received and to provide the email address where they sent the order confirmation. I became aware of the problem because my bank account went into default and I had to pay $35 overdraft fee for a legitimate check which the unauthorized purchase caused to be without sufficient funds. Customer Service is very bad. Avoid these sites unless you like aggravation and to be a victim of internet fraud !

I went to a Famous Footwear in Ohio. I was visiting from out of state. I attempted to purchase a pair of child's shoes for 31.00. I wrote a check and it came back "declined" to my surprise, as I've never had a check decline and I had just written a check at Kohl's that same day with no problems whatsoever.

She tried to ring it again and it declined. I told her that maybe it was declining because I'm from out of state, I had no idea. I told her don't worry about it and I gave her my Visa debit card--I've been with this credit union for years and recently I got a new card and it's not like the old cards--the name and numbers are flatly printed on the card.

The associate looked at the card, then looked at me stonefaced and said, "I'm not swiping this card, it looks suspicious."

I was taken aback and told her that this card is VERY legitimate, she had my state ID as well with the card.

Associate: Do you have another form of payment, because I am not swiping that card. I have never seen a card like that and I don't want my name attached to it.

Me: So you wont even TRY to swipe my card??? There are zillions of credit cards in the world and just because YOU have never seen one like this, doesn't mean it does not exist!

Associate: What??? What are you you trying to say? That I live in a bubble?

Me: I don't know where you live, but it's a valid card. There is the eagle hologram and everything on this card and you have my ID with the card.

Associate: THAT IS NOT FAIR! YOU DON'T KNOW ME TO SAY THAT I LIVE IN A BUBBLE AND DON'T KNOW ANYTHING!

I told her I don't know where she lived or whatever, but my card is valid and I want her to swipe it.

Associate: I will swipe it, but only as a debit, I won't do it as a credit.

Me: Fine with me!

She swipes the card, I put my PIN number in---APPROVED.

I think it's over, but it's not.

She continues to berate me, telling me she didn't like the tone I talked to her in and if I wasn't doing anything wrong, why did I get shaky and upset!

I told her I got shaky and upset, because I don't like being accused of being a credit card criminal, when I did nothing wrong!!!

After she kept talking garbage AFTER the transaction was complete, I had enough. I didn't want the the shoes at this point. It was the principle of the matter now.

Me: Forget it. I've had it with you. Credit my account. I don't want the shoes now.

Associate: NO! I will not credit the account! LEAVE THE STORE!!!

Me: I will not leave the store until you credit my account!

Associate: Fine. She grabs the phone and calls the police department!

Associate on the phone with the police:
"I have a woman who will not leave the store." Pause

"African American" I then say "HA!"

She takes the phone from her ear and says, "I didn't tell them, they asked me your race!!!".

She gets back on the phone and says "okay" and hangs up.

Me: I used to work at the police department in Indiana. Let them come.

We go back and forth, me arguing YOU ARE GOING TO CREDIT MY ACCOUNT. After arguing with me, she then relents and does it.

Soon as I sign the return receipt, here comes TWO POLICE CARS.

The cop enters the store and she says, "OFFICER, ESCORT THIS WOMAN OUT THE STORE!!!".

We walk outside and I tell him how absurd this is and I didn't appreciate being accused of something, when I did nothing wrong. The officer tells me they have a right to turn down something that looks suspicious. ((whatever)))

The cop apologized and asked me for my ID. He took my information and as I was leaving, I look inside and she is in there LAUGHING and SMILING with both cops!!

So who do you think will win in this situation?

A young, white blond shoe clerk?

Or a 43-year-old college edcuated Black woman with ZERO criminal history?

I do NOT appreciate being treated the way I was, it was humiliating and I while that shoe clerk laughed and thought it was funny to send the police to the store for NOTHING, I won't rest until she is either fired or seriously reprimanded. What happened to me was wrong, point blank. I never used one expletive or was threatening to her.

Basically, I was a Black woman who intelligently held her own ground to that store and the police. I will never, ever step foot in that store again and I have forwarded my experience to corporate, with a letter detailing what happened and a letter from my credit union who were appalled that I was treated in this manner with their new "flat face" cards.

If you are black, be careful shopping in Cuyahoga Falls! I'm still reeling a week later from what I went through.

This is so stupid I bought a pair of shoes (nike high-top vandal high the last pair in the store) without my husband with me to try them on, when they did not fit I brought them back and the right shoe was slightly dirty on the bottom not because of my white carpets in my home but because of this filthy store floors. I bought this shoe dirty it was their store, but their employees both said they can't sell it dirty yet all the display shoes with white bottoms were dirty as well. I had my receipt and had to get store credit because it was visible dirty. I was given their 800 # but it has been busy every time I called.

I have been a reward customer for 8 years. Over the year, my number has worn off of my card. I have children and purchase quite a few shoes. I experience frequent frustration of the employees not being able to identify my account. My name is wrong, as is the phone number, but when I call there is always a LONG LONG wait. Finally, after many visits of not getting reward points, the guy at the register found me. He wrote the number on the back and told me to call customer service and consolidate the no less than two accounts I now have. I finally decided to stick it out and wait the 17 minutes on hold. I got an agent and the call was immediately disconnected. Nice. I was determined, so I called back. The agent couldn't find the number the clerk wrote on the card. She couldn't find the name and/or zip code. She couldn't find anything. I asked for a supervisor and waited another 7 minutes on hold! Reward cards usually encourage people to continue shopping at that retailer. After 8 years, I will never be back. I should have had quite a bit of savings by now, but with employees that don't care and executives that aren't making the system easy, I have no more loyalty. I don't know what other shoe stores are out there, but I will be finding them.