I went to get a haircut for my son and used a $5 gift card. The stylist/ manager (Becky) gave me an attitude when she saw that gift card even making a comment to another stylist saying we might as well be giving it for free. I believe that the best customer is a repeat customer and I will never return to that salon again.

Came to get my eyebrows waxed. Dark haired lady (red face) put wax on one eye, wax on other eye then strip pressed then strip pressed. She was talking to co-workers & I expressed my consern that I've never had the strips left on for so long. She said she did it all the time, that's what the powder is for & not worry!

She ripped off (hurt a little more then normal). Never cleaned up top or sides but I was so worried about how they looked I just left after paying 10.00 & tipping her 5.00. This was Thursday.

I came home very red & swollen & cleaned up what she left. Friday, sore & red. Saturday morning I woke up with scabs on both eyes! I went right to the store & not only did they not want to give me my money back they acted like it was no big deal, never said sorry & the chick who did it had a smirk on her face when I expressed how upset I was.

Do Not Go There For Any Waxing!!

I made an appt with Fantastic Sams to get my hair dyed and cut. I made the appt for the wrong Fantastic Sams and did not realize it till I went to the wrong salon. So I drove over to the one I had the appt at.

I worked with a lady named Cheryl. OMG did I make the biggest mistake EVER. I should have canceled my appt at the Salon off 46 and went to the one I usually go to.

This lady was so sloppy dying my hair. She got it on my arms and the magazine I was reading. Her gloves with the dye were touching my eyes, like who does that …..

After that was done she started the hair cut. I asked for an inch off she took 2 inches off my hair. I was almost in tears watching this go down. She cut my hair with a middle part and I never part my hair in the middle.

I ended up complaining to the salon manager and she offered to fix it. I went in two days later and had it fixed. The color did not blend in at all and thankfully the manager smoothed it out. She even had to clean up my layers since the other stylist totally messed it up.

I will NEVER go back to the one of Hwy 46 again. Even though I get a free haircut, I will stay away and so will all the people I know!!!

I went into fantastic sams the day before my 2 year anniversary with my boyfriend, i explained to the lady (lori clark) about a hair cut that i liked that i had before, choppy waves. well she started doing my hair and cutting it, she talked to me about what i wanted and i told her, and then said but you're the professional so do what you think, she cut my hair and i went ahead and paid and left (my hair was curly so i couldnt tell what it looked like till i straitened it, it had been cut looking like my natural hair was at my chin and that i had put extenstions in it, i hurried to a different salon, (sams was closed) and the woman gasped when she saw my hair, she fixed it for me thank goodness, but when i went the next day to show the pictures to the salon that did this, they wouldnt refund my money, were completely rude, and claimed i should have let them fix it! why would i let them touch my hair again after it looked like a five year old cut it! i will never go back again and am calling the better business bureau about them. (still have the pictures too)

I was in the market to locate a salon with a stylist I can trust. I loved my hair and the length (before Contessa). I explain to Contessa that I wanted my hair to continue to grow out and that I did not want all my hair cut off. She not only cut all my hair off, but what few pieces I have left is uneven. Apparently my hair is jacked up. My husband who spoke with her earlier is just as disappointed as I am. I explained to Contessa that it took a long time for my hair to have grown the length it was because of hypothyroidism. I am very Disappointed and ashamed.