I went into Fantastic Sams in Moorpark last Thursday (week before Thanksgiving)and had my hair cut and colored by Gail. The color wore off in two shampoos. I went back today to show that all my roots are brassy and look awful. Gail said that I wanted my hair red (where did she get that?I have very dark brown hair.) and that's how it colors grey. She said she would charge me the full amount to fix it. I left very unhappy. Lousy service. Lousy job. I want my money back.

The young girl there is rude and totally unprofessional. I literally got the worst haircut in my life. She rushed thru the whole thing and was rude thru it all. She was pregnant and obviously angry about it. she takes her anger out on customers. I saw a poor woman getting her haircut before me, and the woman was trying to be social with this young mean girl, and the girl giving the haircut ignored her and i felt very bad for this customer.

I will never go there again. So be warned, if you go there your really asking for a terrible haircut and unprofessional service.

Fantastic Sams in Plano Tx. on Independence OMG!!! Ruined my hair the top looks like he gave me a bowl cut, then the middle looks like he forgot where he started the bowl cut and the bottom looks like he went all mullet on my ***...OMG!!! all I can do is cry!!! and then on top of it my 13 year old 34.95, my 11 year old 21.95, and mine he says "and for you 19.95"... I smiled then asked WHAT??? I made my ... husband proud...smiled paid the man and even gave a tip to all of them...

They ripped me off it says right when you walk in women's cuts $16.95! What the ***??? It ended up costing me over $85.00 and I can't get my hair back!!! He ruined my hair, my self esteem, and now I'm so depressed I won't leave my house and if I do I have to wear a hood of some sort!!! I feel like I was beaten and robbed...I wish I could sue!!! Make them feel like they made me feel!!

My 92 year old Mom wanted a Permanent in her hair for Christmas.
I took her to Fantastic Sams located at 1524 W. University Blvd. in Jacksonville, FL on Saturday, December 19, 2009. I was surprised that we could walk right in and get a perm immediately, no appointment, no waiting. That should have been a warning to me.

The hairdresser was J. Washington. I asked that he give Mom a “curly” perm and he showed me two rod sizes and asked which one I wanted used. He wanted to use the larger white ones “To avoid frizz” but I chose the smaller grey ones for she wanted an easy care hairdo with lots of curls.

He wet her hair, but did not shampoo it, in preparation for the perm. After the perm was finished he prepared to cut her hair and I told Mr. Washington that I was not a hairdresser so I needed his advise about the cut…please tell me whether or not a blunt-cut, with the hair length to come to the bottom of her ears, would give us the desired curly style. He assured us that it would, however, when finished he had left her hair somewhat longer than we had asked. We did not complain.

By the next morning it was obvious that the Perm did not take at all, Mom’s hair was poker straight, so on Monday morning we went back in the shop. We had attended a family Christmas Party on Sunday, and everyone was shocked to learn she had spent the day before in the beauty shop.

There were two different operators in the shop when we returned and they looked up Mom’s records and said that Mr. Washington “Must have done something wrong with that perm.” It was finally decided that perhaps he should have shampooed her hair before Perming it.

Both operators said that they would RE-DO Mom’s hair for her. They did, this time using tiny PINK rods, to get the desired CURL. As Mom was finished and getting out of the chair a woman who claimed to be the “MANAGER” (name unknown) came storming into the shop in an agitated state and confronted me saying “THIS PERM IS NOT GOING TO BE FREE, ” and that I was going to pay “FULL PRICE FOR THE SECOND PERM”

She claimed that I had “Asked for the grey rods” and that I had “Asked for the blunt-cut.”
Neither claim is correct. Somehow, according to her, this was supposed to be the reason the Perm did not take in Mom’s hair.

The only reason I allowed them to Re-Perm Mom’s hair is because they had indicated to us that they would make the first perm good because Mr. Washington must have done something wrong for her hair to look like that.

Before I could get out of that shop this “Manager” embarrassed both me and my Mom and been very verbally abusive….she had called me both a liar and a thief.

When I went to the front desk to pay AGAIN for this perm so I could get out of there, this “Manager” came stomping up to me and demanded in a loud voice “YOU THINK YOU ARE GOING TO WALK OUT WITHOUT PAYING ME, DON’T YOU?”

On Saturday I paid $55.00 for the Perm and on the following Monday I paid $45.00 for the second Perm.

The manager Tammy did my hair, what I asked for was an inverted bob and brown and blonde highligts. My hair is short it took her 5 hours when she was done I had purple, pink, blonde, and brown hair and she shaved the back of my head. My mom called for me to file a complaint and she refused to give her the name and phone number of the ower stating They both believe I was completely satisfied with my hair we insisted on the owners name but the manger said no and she wouldn't speak to us anymore. I have asked for a full refund and they have refused.