I called the day before to check around on prices for a highlight and cut because I had an exact amount of money to spend, I called a few places and finally called Fantastic Sam's in Boonton, NJ. I specifically told them I had a certain amount of money to spend and they stated that the total cost would be $50 for highlights and $25 for a cut so the total was to be $75.00.

I called once again before coming and even stated to them "Hey I have an appointment in a couple hours for a highlight and cut and I need to know the total price so I can bring the exact cash with me" once again they informed me it will be no more than $75.00 total. I went in and Kelly cut and foil highlighted my hair. Just so you know I have very short hair. Ive had this procedure done a million times in my life and it went as normal and took about the same amount of time and work as any other time Ive had a highlight/cut done. Nothing special happened nothing more or less than was supposed to. Upon checking out the receptionist said "Okay that'll be $102.95. I was like um, I called two times to be ensured that it was $75.00 and the stylist was standing right there and said well I had to do extra work on your hair and had to use six extra foils and charge $4 for each extra foil so the extra wortk she did came to almost $30 more than promised. I was embarrasssed because I did not bring $102 as I was ensured two separate times it was going to be $75. I had to go get my credit card and use that!! This pissed me off totally!! Then she was like d"okay how much tip will you be leaving on your card today? Not like would you like to leave a tip... I even gave a decent cash tip even after being ripped off and that didn't seem to please anyone. So basically I spent over $110 for something promised to be $75 or less. Most of the reason I'm mad is because I called TWICE to MAKE SURE of the price and I also am upset because I am 100% sure there was no EXTRA work done or any EXTRA foil used on my already short hair!

UPDATE: So my husband works next door and went to talk to the manager and was told we'd get a refund if I was not told ahead of time about the charge and that the manager was going to speak to the stylist Kelly and ask her if she informed me of the extra money (which I'm 100% sure she DID NOT TELL ME) The manager never got back to him so he called back and she said that per Kelly she told me because the manager told him "sorry we arent going to be able to help you have a nice day honey" and hung up on him...

NEVER GO THERE - or you will get un-trained people with lack of basic customer service skills. spend the extra money, even just for a trim or you might have 4 inches cut off your hair and pieces sticking out and rude people telling you to "ENJOY" the horrific hair cut. went to have my hair TRIMMED. Was about 3 inches lower than my shoulder. simple hair cut, long layers on very straight hair, they ended up TAKING OVER 2 inches, now at my shoulder length, not even 10 minutes on it and i left with wet hair. got home, it dried i was HORRIFIED. IT looked like my 2 yr old neighbor took the scissors to my head. There were pieces just CUT up to my CHIN STICKING OUT.Called back and they told me to come back and that the head stylist/manager would fix my hair free of charge. went back, she was very rude as i was sitting there in tears. TOLD ME THE HAIR CUT WAS A GOOD ONE THEN OVER 2 INCHES WERE CUT OFF AGAIN AND NOW MY HAIR WAS UP TO MY CHIN. The parts that were sticking out didn't look as bad, not like a child cut them, but still just as outrageous. she told me "GO DYE YOUR HAIR AND THE HAIR CUT WILL LOOK LIKE IT SHOULD" two days later, asked for my money back. then was told to enjoy the bad hair cut.

I had a haircut at my local Fantastic Sams just prior to going on a work trip/vacation. The stylist left it too long, so it would not hold any curl. Instead of sleeping in the morning after I returned home, I went in to have my haircut completed so I would no longer look like a man. I was told it was too late to fix the cut.

I asked the stylist to place a comment in my file saying that the cut I had received was not acceptable. She looked at me blankly and thought I wanted to hire her for a new cut.

I understand and accept that Fantastic Sam's will only back their work for seven days and that I was not able to return within that window of time. My disappointment goes beyond that. First, I am disappointed that I received a sloppy haircut in the first place and secondly that the shop was not interested to record customer dissatisfaction.

This shop is near our home and we thought we had found a place the whole family could use. Without quality control, we will not return.

I went there to get a simple highlights. Nothing out of the ordinary. She did the highlights in foils. Everything was fine until I got under the dryer. The back of my head started to burn terribly. I jumped up and started puling the foils out of my head since the hairdresser would not. This resulted in my hair falling out and having a bald blistered open wound on the back of my head that was about 2"x2". Took five months and about 20 doctor visits to get the wound healed. It was still bald. I was then referred to a plastic surgeon. I have since had 3 surgeries trying to replace the hair. Nothing has worked and I still have a bald spot along with hideous scars from all the surgeries now. The plastic surgeon did a scar revision too. That part is still awful. I have a lawsuit against them. I would not suggest going to Fantastic Sams, at least in Florida.

I was charged 62.5% more for my hair cut. because my hair was "long" and "thick" I am not sure what that means. My hair is a little longer than my shoulders and healthy. They did not tell me what I would pay extra until it was too late to do anything. I only went to this CHEAP place because I wanted to save money, instead I was ripped off. It is wrong to make up prices after services are provided. It was a rip off.