Like so many others, I ordered fans and waited several months with no satisfaction from Fanworks. I did, however, create a large file of email and telephone communications with the company. From the Better Business Bureau I received the name of the company president and her email address. Ms. Keri Butler did surprisingly respond to emails and stated that she would process my refund. A month later, after no refund, I contacted her again and was told I should "issue a chargeback" with my credit card company since Fanworks was in dispute with their merchant account and could not refund my money. I contacted my credit card company and amazingly it began investigations and gave me a conditional credit (final solution still pending). It appears that the company may now be shut down, since there is no way to contact them or to even find a web presence.

I ordered a ceiling fan in August of 2008 & paid for it with credit card, which was billed soon after. After 3 months had elapsed and repeated assurances by the company that "it was expected in the warehouse shortly", I canceled the order and was given a cancellation number by Fanworks and said that my credit card would be credited with the amount of the purchase. This has not happened despite repeated calls to the company. I filed a complaint of fraud with the Consumer Information & Complaints Dept of the Attorney General's Office for the state of Arizona in 2009, but was not given much chance of recovering my money. If this company is still in business, I recommend that you avoid it like the plague.

On November 18th, 2008, we ordered two ceiling fans, two remotes, and two rods from Fanworks, Inc. (fanworksoutlet.net) and only received to-date (January 21, 2009) one fan without the hanger rod, even though we made repeated calls and emails and were promised delivery and an RGA to return the one fan delivered; we have not been issued any credit on our credit card.