I ordered 25 Willow Hybrid trees. Of the 25 trees 17 were DOA. I contacted the seller, instead of replacing the defective trees they gave me a credit for a percentage of the purchase. The Credit is enough to replace 5 of the 17 defective plus I have to pay the postage and handling. I moved my business to another Nursery that had the same trees at a fraction of the price.

Ordered 2 trees of 2 feet tall. Trees that arrived were hardly 3 inches tall. Planted according to instructions in well prepaired soil. One tree lived, growing very slowly (company name?), the other died soon after planting. Contacted company, told to take pictures and send to them. Finally after weeks, were told they would replace 75% of cost of tree, but not full price, AND I'd have to pay the shipping AGAIN. This means it was going to cost me $20-$25 to replace their poor product. Contacted the BBB in their town - futile effort - they don't care as long as the company pays their membership fee. This company does NOT stand behind their product DON'T ORDER FROM THEM, go to a reputable local nursery.

I ordered 5 hybrid poplar trees from this company. They advertise them as 3 to 5 feet tall. None of the trees were even 3 feet tall. One was 28 inches. In circumference, they were less than the size of a pencil. They looked like twigs with a couple leaves on them. The way they were shipped was they were tossed in cardboard boxes with no anchoring at all. They apparently bounced around in the boxes during shipment. 3 of them arrived broken. I called the company. They told me to send them photo's of the broken trees. I did. They then decided that only 2 of them were broken so they offered to send me 2 replacement trees. I told them I didn't want any of them because NONE of them were 3 to 5 feet tall as advertised on their website. They then wanted more photo's showing the trees next to a measuring tape. I sent those. In that photo, you can clearly see the trees are NOT 3 feet tall, let alone 3 to 5 feet. I asked if they even had trees that were 3 to 5 feet and if they didn't, please refund my money. They advised they have a NO REFUND POLICY. I pointed out that under Federal Trade Commission rules, if they can't ship me what they advertised, they have to refund my money and since they obviously didn't have trees that were 3 to 5 feet tall, I wanted a full refund. After not hearing from them for several more days, I sent them another e-mail and advised that I had filed a complaint with the North Carolina Attorney General's office, Consumer Protection Department. I also filed a complaint with the BBB. I got an e-mail back stating they were refunding my money, which they did do.

Today, I received a copy of the letter they sent to the NC Attorney General's office in response to my complaint to the Consumer Protection Department. It is so incredibly full of lies, it isn't even funny. Lie # 1, they said only 2 of the trees were damaged as a result of FedEx shipping. Not true. 3 of them were damaged. And they weren't damaged as a result of FedEx. They were damaged because they were packed so poorly. Lie # 2, she said that I refused any free replacements. Not true. I refused 2 replacement trees. I wanted all 5 trees replaced with 3 to 5 foot trees, which is what they advertised. Lie # 3, She said all of the trees were "well over 3 feet tall. Not true. One of them is 28 inches. None of them are 3 feet. Lie # 4. She said they offered me a discount to make me happy. They NEVER offered me any discount at all. Lie # 5, She said I refused to return the trees to them. Not true. I have the e-mail where I asked them to advise me when FedEx would be picking them up so I could repack them. I never heard from them.

Since I got a refund, I would have let this drop until these idiots wrote to the Atty General's office with this letter full of lies. I've now written back to the Atty General's office pointing out every single lie and requested that this company be investigated for false advertising and deceptive trade practices.

Bottom line, don't order from this company. You won't get what you think you're going to get from the ads they have on their website. Not to mention, what they charged me for these twigs with leaves was absurd. $29.95 and I swear, it looks like they cut some thin branches off a real tree and stuck them in a pot or something.