Fast Track Call taxi

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Category: Automotive

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India

Fast Track Call taxi Reviews

sundar1g June 20, 2011

Failed Service

I booked Taxi on Friday eveving at 7.30 PM for picking me up at 9.00 PM from Siruseri, Chennai to Porur, Chennai.The booking got confirmed over the phone but till 8.45 i didnt get any calls from any cab drivers.So i gave a call to FastTrack to check the status.The person who attended me confirmed that cab is ready and it will pick me up at 9 PM withoout any dealy.I didnt get any call till 9.05 Pm so i again called, the call went to different attender who checked the status and said the cab cannot be availed..When i questioned the person then why its not informed and how someone at 8.45 said cab is ready, he just said Sorry and put the phone down.This is one worst case of how a poor customer service can be.I will never use Fast Track service in my life.Siruseri is very outer to the city and if i had waited more time for FastTrack i would not have got back home that night.My booking no is 10953

Jaiganeshmca December 6, 2010

Excess fare in Chennai

I would like to complaint about the excess fare charged for me today morning (Dec 6th) from Chennai central to Pallikaranai.

The actual kilometer from Central to Pallikaranai is 22 km which they should have charged only Rs.270 if we go by Meter reading [ 100 (5 km) + 170 (17 km) ], but they charged Rs.410 which is highly unacceptable, i paid Rs.140 additional. Usually i pay maximim of Rs.280 only in the past, but this time Rs.140 was charged excess.

I specifically asked for Non ac vehicle and i confirmed if it was meter charge and they told me that the package is fixed, and charged me Rs.410 which i am not alllll happy at all. Latter on i came to know that there is meter reading call taxi available, the person who billed me did not mention that and asked for excess amount.

I am totally disappointed with the service and the charges they have. i am not going to hire Fasttrack any more and would not recommend anyone.