Hi all,
This is regarding the fast track call taxi service. The customer care is pretty poor. Inspite of booking a taxi well in advance (abt 2 hrs), the cab never arrived.On calling them, they very casually stated that they couldn't find the booking, but they would send the cab in another 30 min as this was the required processing time.And when the cab did finally arrive, it was above an hour.I have called the same cab services and got the cab in 15 minutes in hte recent past.All that is required is proper collabration and they aren't willing to do that.There was no hint of apology or anything for that matter!!!
Another incident is when i had called the cab services, again 2 hrs in advance and then they call up at the final minute and to tell that there aren't any cabs running in the region now, and hence can't to provide the services.If they can't keep their word, why then take it up ??And that too in the night.Where do we go for another cab service.
Its been a lot of carelessness and too poor customer service.High time they take care of all this!!!
I am sure there are many out there who has had similar experiences.. And those who haven't, you have been lucky!!!